MichaelW

In our previous phone system after leaving a message for a user you could hit *T to transfer to another ext, this way if you called in you could leave a message for someone and still try to get to another user without having to call back. I can't find this type of feature, is it available? Thank you, Michael Webb

Is there a way for each individual to set their zero out from their ext? For ezample one of the VP's want the zero out once in his vm to go to his admin asst. Thanks, Michael

I am sorry I didn't follow when will this be fixed, if it does not work correctly then maybe it shouldn't be an option? It is very embarrassing for people who do not know this is happening. Thanks, Michael

I have another vociemail question - 1st I am not sure where to post these most of the forums are very specific besides this one, but none relate to leaving a message or voicemail. When a user is leaving a voicemail they are able to delete or re-record the message by hitting 1 to delete 2 to re-record the message. What happens when you hit 1 or 2 are the following. Record message hit the # options are 1 to delete 2 re-record. Hit 1 and you can delete the message. However, as soon as you hit 1 the PBX calls your cell phone, when you hit 1 to hear your messages there are 0 new messages. When you hit 1 to delete the message, an emaiil is sent with the message that you deleted! Same thing happens when you hit 2 to re-record, the message is deleted but the call still goes out saying you have a vm and the email still goes out with the deleted message. Thanks, Michael

We are looking for a way to forward all our technical support calls to a cell phone when needed. The calls come through our main AA and into another queue that the techs login to. We tried having a user login to the queue then forward all the calls from his ext to the cell that didn't work it only forwarded calls that came directly to his ext. It would be great if this could be done from the web page also so if a user is going to work from home he can setup the ACD Calls all to go to his cell phone. Thanks.

Even though we are receiving emails when a voicemail comes in, when you dial your vm and listen to them they do not stamp the time and date. Is there a way to have the VM stamp the date and time? Another issue we noticed is when a new voicemail comes in the pbx calls out to the users cell or whatever number we have in there. Two things seem to work strange. 1. if the user does not pick up the call then there is only half a message left on the vm, the whole message you hear when you pick up is not there. 2. when you move or copy a message to another person's mailbox this does not trigger the PBX to call out and let you know you have a new message, there is a light indicator on the phone and when you call it says you have a new message. Thanks, Michael

We have Customer Service Reps and Tech Reps that check various mailboxes during the day, is there a way to setup a button (of the 12 on the 360) to show a message waiting on a specific mailbox? That way they would know if there was a new message for one of the 3 mailboxes they check periodically during the day. Thanks, Michael

I can't find the option to forward a voicemail with comment, is that possible in this system, also we typically create a message and forward it to various users our president of the company sends announcements to various users (not everyone just a subset different on each message) via voicemail. Thanks for any help in advance. Michael