MichaelW

There is an option for multiple outgoing greetings, but I don't know of a way to record greeting 2 - 5 unless you are at your desk, which kind of defeats part of the purpose. It would also be nice as many phone systems.. to have a different greeting for your internal callers than your external callers, this is very helpful if you are away from your desk quite a bit. Thanks

Will 3.2 resolve the MWI problem? Is it a known problem and are there other known issues? It seems everytime we upgrade something good comes of it and there is a new feature or a bug fix, but then something that was working either changes the way it works (without our knowing it) or breaks and becomes a bigger headache than before. Thanks!

I have a dhcp server in both vlans and the server is in the vlan that I have tagged the phone for.. I don't think the pbx is in both vlans though??

This may be the wrong forum, but I was wondering if anyone else has the same issue. All our snoms 360's and 370's are on 7.135. When we reboot the phones the vlan tag is lost, when you go into network you can see the vlan is still set to 1, but you have to clear it, then set it again and reboot. This happens to about 50% of our phones. Thanks!

I am not sure I am on the right path here, but here is my dilema and what I am thinking might work?? I have two agent groups one has 2 users the other has 3 users. We need all users to be able to pick up the others calls if needed. The problem is that users walk away from their desk and don't logout or put their phones on DND this is an issue when only one or two people are logged into the agent group. I was wondering if I put their extenstions in a hunt group if the others will be able to pick up the calls with just *87, there aren't enough buttons for what they need to put a *87218, *87219 etc on the phone, and sometimes they don't know who it is ringing. I am not 100 percent sure the agent group is working correctly either, once the call is ringing at a desk nobody else can get the call. Thanks for any input or advice.

We are using SNOM 360's and 370's and yes plug and play or auto provisioning just put the mac address in the registration. We are on 3.1.2.3120 Thanks

I am not sure exactly what you mean by making sure all user agent subscribe to MWI event. This is an on-going question that all my users have seen, as well as myself. Is it a known problem? if so is there a resolution? Thank!

This is sort of a silly question and I apologize in advance. We have been looking for training\conference room phones that mount flat on the wall. The Lynksys and the Snom mount on the wall at an angle, the powers that be want one that is small and mounts flat any suggestions. Thanks in advance! Michael

Since the upgrade to 3.1.2.3120, we have had an issue with the vm message indicator not shutting off. There are no new messages, even after a *99 the light will go off for a while then all of a sudden start blinking again, it makes everyone check their vm's over and over again. Thanks.

Not sure how difficult this would be but it would be great if there was a way to see some type of org chart that shows your ACD routing, sort of seeing the child parent relationships so that it would be easy to troubleshoot and help users see how confusing their processes are. Not a biggie would just be helpful and a great tool. Thanks!

Where do I go to download the v3 Pac? Thanks!

I have only one 550IP in our enviroment, the phone registers and can be used, however, it always thinks there is a new vm, has the light blinking and the studder beep even when there are no new or even messages at all. It also tabulates missed calls even when you clear them. Any help woudl be appreciated.

I have a user who somehow created about 25 out-going messages he could not delete them, so I went to the recordings folder and deleted them for him. However, when he goes in to choose which message to use it still thinks they are all there, it says for.. (then nothing) press 2 ect ect.. How does he delete them all and start over, he has a ton of saves messages so I would rather not delete his ext and set him up again, there are at least 4 others who have the same issue. Thanks,

Previously you could setup a speed dial in 2.x and it would monitor the ext at the same time however, it looks as though the speed dials do not monitor the extensions any longer. On a side note - Strange note, our front desk was setup as speed dials for a bunch of ext's has two side cars. They were as of yesterday monitoring and being speed dials.. I don't think there was an upgrade last night or any big changes, today they only work as speed dials and not to monitor. We can't use the PAC for the front desk due to the fact that she monitors 65 exts and it refreshes everytime there is a change it is impossible to see! Please help it is very important that the front desk know when someone is on their phone. - I could change them to monitoring but then she would have to look up everyone ext..

I know you had mentioned you were still working on the documentation, is that all set at this point? Do you have a timeframe when the release notes will be - well released? Thanks,

I had a few questions about faxing. Does PBXNSIP support DID faxing via a network fax software to email? If so what fax software is supported and what email client? I am sorry if this sounds like a very elementary questions, just new to voip.. We currently have all our fax lines as analog lines that come in to the fax machines. We have a t1 for our incoming and outgoing traffic, is there a better way to fax incoming and outgoing than all these analog lines? Thanks for any input.

We have a rep who is rarely at his desk, therefore he has his ext set to redirect immediately to his cell phone. However, when he is logged into the ACD queue the calls coming into the queue do not redirect to his cell phone. Is that normal? Is that a bug? Is there an easy way to allow the user to login to his phone and have the ACD calls redirect to his cell? Thanks, Michael

When settting up a conference call, I am able to put the users ext in and an email is sent with the specifics. However, when I put in an email address say for an external user the email is not sent to the external participant. The way I am entering the ext and emails are - 208; email@domain; 225 ect. The email is sent to the ext but not the external user. I am using smtp relay for all my emails so it should be able to send the external emails.

There are actually two issues here, not sure if this should be addressed through SNOM or pbxnsip. 1. Users receive voicemails the visual notification the light does not show up for hours. One user received a vm at 8:14 am the light went on around 1pm. This is not happening all the time, however, I had had it happen to me and have had at least 12 complaints, and the user has sent me the email showing the vm there has been no visual notification, however, there is a new vm for them. 2. When you clear the new messages *99 and a missed call comes in the message waiting light goes back on. Thanks, Michael

We found the issue - Speak to Andy Yip for the answer to this one. Thanks..

Last week emails started going out to my employees that make no sense. For instance one user received 22 emails saying she has a missed call from ext 341 we do not have an ext 341 it does not exsist as a hunt group, Call Queue nothing. That happened to a few other users also, btw the phonne never rang. Then users such as myself get emails as missed calls from ext that do exsist but the call never came through and the user never made the call. Another user keeps getting multiple call trace reports, he was in a meeting not at his desk for 3 hours and received 15 in about 20 minutes. I restarted the server this weekend and this morning all was well, however, they are starting again. Any clue where to look? What to look at? How to stop these? Thanks! Michael

We are using the SNOM 360's and 370's I guess I should look there for the answer. Thanks.

I am almost embarrassed posting this, but I can't find anything in the documentation. Many of my users have been complaining that the beep coming through for the call waiting is very loud, is there a way to decrease the volume or change the beep? Thanks in advance. Michael

Is there any way to define a * code or something like that. The problem is that if we define a AA as an MB Escape and users over-ride the domain setting as many of them do then this is not consistent. We would like to be able to tell everyone to hit xxx to go to another mailbox. Oour old system was *T or *7 for transfer. Thanks, Michael