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Pradeep

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Posts posted by Pradeep

  1. 3.1 Beta Image available

    in New Features/Versions

    Posted

    Can I grab the latest and greatest to give this a go then?

     

    Also on a similar note, I've just updated my phone to the latest polycom firmware (3.1.0B) on 3022 and now when a call comes into the hunt group and it rings on colleagues phones (which I'm monitoring via sidecar) I get the option to pick it up on my phone? It doesn't seem to clear properly though - must be some strange bug in the polycom firmware methinks..

     

    You can grab the latest and greatest here - http://pbxnsip.com/download/pbxctrl-3.0.1.3023.exe

  4. Problems with call transfer to agent group

    in Agent Group Setup

    Posted

    One of our customers is having an issue, since upgrading to 3.x. This is on a server hosting multiple customers.

     

    Here’s the exact scenario:

     

    1. A call comes into the office and it needs to be transferred to an agent group that handles that type of call. For instance, we tried this earlier from 123-456-7890 (cell phone) to our main number (234-567-1234) auto attendant and dialed an extension. 119.

     

    2. We transferred the call to x176 (our certificate agent group).

     

    3. There are two agents that are on the agent group, extension 105 and 146. Both phones ring when the call is transferred, which should not happen. If extension 146 tries to answer the call, there is no body there and x105 continues to ring. When x105 answers the call, then the person is connected successfully.

     

    Any ideas?

     

    Thank you.

     

    Looks like this is similar to the post http://forum.pbxnsip.com/index.php?showtopic=1203&hl=

     

    Could you please download the version specified in this post and verify?

     

    thanks

  5. DND not turning off

    in Embedded

    Posted

    I have a client with this same issue! he is setup with pnp with a snom 360...when he hits the DND button on his phone it changes the status on the pbx to do not disturb but when he turns it off it does not turn it of on the cs410.

     

    what can i do to rectify this?

     

    pls advise asap

     

    Can you please verify the PBX log file to see whether PBX is receiving *78 and *79 codes during the DND ON and OFF operations? Alternatively, you can also verify it in the SIP trace of the snom 360

  6. Error Message

    in Embedded

    Posted

    The call from sip:1732961****@sip.jivetel.com;user=phone to sip:1800624****@sip.jivetel.com;user=phone has been disconnected because of media timeout (120 seconds), 13071/19057 packets have been received/sent

     

    What does this mean????

     

    This generally means that the PBX disconnected the call because there was no media for 120 seconds

  7. ACD Calls going to ext do not redirect

    in Agent Group Setup

    Posted

    Thank you for your speedy response.

    where do i put this string though? in the user account setting on the phone i am registering or somewhere in the settings of the extension? pls advise.

     

    You can add the static registration under "Registration" tab of the extension. At the bottom of the page you will see "Add Contact", type in the contact as described and hit "save"

  9. UM Auto Attendant

    in Microsoft OCS

    Posted

    Hey there. I've been setting up an OCS2007 with Exchange UM environment with success thus far with routing calls between SNOM320 sets and OC clients. I'm now looking into the UM portion, specifically the Auto Attendant. I can call in, receive the greeting and ask to be routed to an extension. Once it dials the extension the phone & communicator ring, which is all fine. My issue is that if I hang up the phone while the AA is calling the extension, the extension keeps ringing and then forwards to voice mail. How can I get the auto attendant to terminate the call when the outside caller has ended the call?

     

    Can you please get us the PBX log (with the SIP logging enabled)? or the wireshark network trace will be okay too.

  10. Any idea why my system boots like this?

    in Embedded

    Posted

    2008/09/19 09:58:11: Starting up version 3.0.0.2998

    [[5] 2008/09/19 09:58:17: Trunk 1 (PSTN) has outbound proxy udp:127.0.0.1:5062

     

    This is not a problem. There are some translations missing for non-english languages. Just some debug info to see what is missing. We will remove them from the default output.

  11. CS410 not detecting PSTN call termination

    in Embedded

    Posted

    I just purchased the CS410, and while verything was a breeze to setup and get working, I am having problems with it properly detecting PSTN calls being terminated.

     

    Maybe because of the different tones our country uses, so I would like to request help from anybody setting up the proper values.

     

    Country          Tone                   Freq/Hz      Cadence/s
Costa Rica	 Busy tone              450          0.33 on 0.33 off 	
Costa Rica	 Call waiting tone      450          0.15 on 0.15 off 0.15 on 8.0 off 	
Costa Rica	 Congestion tone        450          0.33 on 0.33 off 	
Costa Rica	 Dial tone              450          continuous 	
Costa Rica	 Ringing tone           450          1.2 on 4.9 off

     

    Using 3.0.0.2998 (Linux)

     

    Thanks in advance.

     

    Have you already checked this page http://wiki.pbxnsip.com/index.php/Installi...N_gateway_setup ?

  12. TAPI

    in TAPI

    Posted

    PAC would work. I have a pending sale that needs this to screen pop from SugarCRM. Lot of asterisk system are able to customize the URL and pop a URL on an incoming call.

     

    We will add something capability to call the CRM's URL in the next release.

  13. Calls in queue won't do to voicemail if agent does not answer

    in Agent Group Setup

    Posted

    Hello every one.

    Here is another PBXnSIP problem.

    PBXnSIP support has never actually helped fix any problem so far, so im hoping that other unfortunate system users / builders can help.

     

    System Config Details

    Operating System. Redhat Enterprise Server REL 5.0

    PBXnSIP version. 3.0

     

    Scenario.

    Incoming calls go to an Agent Group and into the queue.

    Announcements and music on hold work OK

    The queue passes callers through to the agent in the correct order OK.

     

    Note: there is only (1) agent

     

    Problem Description

    If the "agent" is not attending the phone and the call is past to that extension the phone rings continiousley IE: non stop and

    WILL NOT GO TO VOICEMAIL.

     

    Things I have tried including:

     

    1)

    From the "Agent Group" Level.

    A) If the caller already waited longer than (s) >>> set to 5 seconds

    <_< Redirect to the destination >>> EG: 73

     

    Result: agents phone keeps ringing. the call does not redirect.

    Comment: Would not be a good fix any way as all calls in the queue would be redirected/

     

    2)

    From the Extension level in "Redirection"

    A) Call foward on no answer to : EG 73

    <_< Call foward no ansertime out: EG 5 seconds.

     

    Result: agents phone keeps ringing. the call does not redirect.

     

    NOTES:

    If a system extension calls that agent direct IE: not VIA the QUEUE, calls go to voicemail as normal.

    After hours: All calls go directly to that same agents extension IE: not VIA the queue. Calls go to voicemail as normal.

     

    Commment:

    I have been in IT for 20 yaers and have never seen a product (Sold by a reputable wholesaler) with as may bugs and as little support for resellers as PBXnSIP.

     

    It seems that this application has some powerfull features but it is extreamly weak when it comes to basic features, stability and functionality.

     

    The agent group redirect(Field: If the caller already waited longer than (s)...) is applicable if all the agents in the queue are really busy. Ex: If the group

    has 2 agents and both are on the call then, the for the 3rd call (new incoming call) this settings apply. That means, after the waiting interval, say 20 econds, the call will be redirected to the redirect destination.

  14. IVR Stops Responding to DTMF Input

    in IVR Node Setup

    Posted

    If I add '!^E$!156!' would that match and loop back to extension 156 or do I need to have the DTMF input in there to make it trigger?

     

    I am not sure I followed the issue completely. But if you are looking for how to set the DTMF match list on the IVR node, there is example under http://wiki.pbxnsip.com/index.php/UHLL_Interface#Maid_Codes.

    With match list shown in the example, pbx collects digits until you press the pound (#) key.

  15. logo doesnt work

    in General Setup

    Posted

    yea thats what i did, sorry.

     

    except i was using a \ not a /

     

    so that got rid of the error, however it still is not working.

     

    I can view the file manually.. ie ... http://localhost/img/logo2.gif

    however every time it loads http://localhost/img/i11.gif

     

    Using the help of http://wiki.pbxnsip.com/index.php/Changing_the_Appearance, I just tested this. It seem to work fine.

    (if you keep the logo2.gif under html/img folder, please use html/img/logo2.gif on the "Appearance" page). Make sure that you clear cache on the browser. Otherwise the changes wont show up.

  19. Codec Pref on Extension?

    in Extension Setup

    Posted

    I am trying to set a codec preference on an extension and when the submit is hit the preference disappears? BUG?

     

    IE: 0 8 9

     

    On the latest software I tried setting the codec preference on an extension and it seem to work fine. What version of the PBX are you running?

  24. Apple Mac mini PBX Available for Testing

    in Announcements

    Posted

    Yes...yes. We have released the MAC version of the PBX. It is available on our software download page under "Mac OS (Darwin 9.0)" name.

    http://www.pbxnsip.com/software

     

     

    On the software page I found the installer for Mac 9.

     

    The news page states that an installer for Mac X has been released, but it is yet not on the downloadpage.

     

     

    Has the software been made available yet?

     

     

    Note: We aren't using Mac X ourselfs, but I noticed it while getting the windows version

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