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vichy

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About vichy

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    Advanced Member
  • Birthday 12/18/1979

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    Canada
  1. vichy

    Not getting prompt message

    Ive run into this (mind you still running v3.4) where I cant hit that special menu when I have the same cell phone number programmed in multiple extensions. It doesnt seem to matter if they are separated in different domains or not. The system only seems to like to have unique cell phone numbers for all extensions.
  2. vichy

    Android 2.3 with SIP

    I was able to get it to work for outbound calls (didnt try inbound), however I dont use it much. If memory serves there is no G729 codec support on the android and the only other codec we use is g711 so it doesnt work that well unless the device is connected to wifi. For anyone interested, this is only applicable to Android 2.3 and above (Gingerbread). Settings->Call->Use Internet Calling Cheers
  3. Thanks for the idea. MY problem is that I do not want to interrupt the normal call id in the event a call back is required. This would also affect our CDR's correct?
  4. Hello, I'm wondering if there is a way that I can configure the pbx to playback a prerecorded message to my agents (extensions) upon recieving an inbound call that only my agents can hear? For eg... lets say I have a mixed cue of agents that answer calls coming in from several different DID's. each DID represents a different type of call (DID 1 - sales, DID 2 - support, DID 3 - billing). Is there a way I could inject a message to be played back to my agents letting them know "sales call" or "support call" once they answer the incoming call? Once again the determining factor of whats played back is based on the DID that is called. I hope I am explaining this correctly. My actual use for this is not "support" and "billing" its just the easiest thing I could come up with. Thank you,
  5. vichy

    fwd all calls CDR issue

    Hello, I am still running 3.4.0.3201. I noticed a strange behavior today and I am not sure if its a bug or if there is something I am missing. I have an multiple extensions set up as DID's, and are redirecting back out to PSTN using the "fwd all calls" section. If a call comes in to one of my extensions and redirects back out but this call is not answered, I have noticed that the Redirected{$r}, Account{$R} and Answered{$C} fields do not always get populated in my CDR's (format - file:disk). ...and actualy in the call log screen of the web interface, the redirect and durations are missing sporadically as well. I have made several test calls and this appears to only work properly about 1 out of every 4-5 calls. The length of the ring duration doesn't seem to matter either. The result is obviously a bunch of cdrs showing no answer and some showing no answer, redirected to xxx-xxx-xxxx. Makes things very confusing Is there some scenario/setting that I am not thinking of that is causing this behavior or is it just a bug? Thanks
  6. Hello, I'm currently running 3.4.0.3201. We use the system to redirect alot of numbers i.e. DID's ring into pbx then get redirected back out to PSTN. We currently use the csv flat file method for writing cdr's. I'm wondering if there is any way to distinguish a redirected call that is busy vs not answered? (i.e. if the final redirect number is busy or not answered, not the DID routing to the PBX) Unless I am missing something it seems like there is no way to tell one call from the other. Thanks in advance if anyone has an answer to this.
  7. vichy

    Matching recorded calls to CDR's

    Well I guess memory serves you well...This works!!! Thanks very much
  8. vichy

    Matching recorded calls to CDR's

    I found the CDR format parameters in the old wiki. ...tried writing my CDR's using the $S timestamp as an alternate, but found that the recording $t timestamp is still different from this. If what im trying to accomplish ends up not being possible, do you see this as being a feature that could be added? It would be really helpful if I could match the two up somehow. ...im still open to any other solutions you may be able to suggest. Thanks
  9. Hello, I am trying to match up our recorded calls to our CDR's based on the time the call was made as well as extension#/DID. I am doing this by writing the time and extension number in each wave file (i.e. record location is: recordedcalls/$m/$d/$u/$t-$u.wav) Our CDR's are written using the timestamp {$B}. For some reason, it seems as though the call record flag $t uses the call start time, and the CDR flag $B uses the call end time...or something close to it. Either way, the two time stamps are not the same. Is there some other flag I can use for either my CDR's or record location that will produce the same timestamp? I am also open to any other suggestion you may have as to linking the two items with some other sort of unique id. By the way, I am currently running 3.4.0.3201 Win32 Thanks!
  10. vichy

    csv import and account number field

    Thanks for the link. I should reiterate though that I do not need help in importing via csv. I was letting you know that there are bugs with it. I've been importing both extensions and ivr nodes via csv (about 50 per month) for the last 2 years, and this has always been a problem. I normally import the following: type;dial_plan;alias;first_name;mb_enable;mwi;cfa;email_missed;email_status;code cs Everything except what I mentioned in my first post works just fine. I found the column names from here: http://kiwi.pbxnsip.com/index.php/Access_to_the_Database perhaps these lists are no longer valid?
  11. Hi This has been happening for quite some time...I just havent got around to mentioning it. I am still using v3.4.3201 WIN32 but have always had "glitchyness" when using the CSV upload tool to create extensions. The main issue is, if I upload an extension with multiple account numbers/aliases sometimes the system interprets them as one string. For instance, I may upload my account numbers (;alias; field) as ;8005551234 866551234; and they occasionally get imported as one long string with a space....instead of "8005551234" "8665551234". I then have to go back, open each record...delete the second alias, Save, re-type and save again in order for the two numbers to work properly. In addition to this the following fields do not seem to ever work: ;dialplan; - even though I specify a dial plan...it stays at "Default" ;mb-enable; - Mailbox stays enabled even though I specify "FALSE" ;mwi; - Send MWI stays on despite the vlaue "FALSE" same thing with ;email_missed;email_status; Other then that, I dont use the other fields so I am not sure what else may not be working properly. I just wanted to bring it to your attention since your working through v4 and may not have known this was a problem Thanks
  12. vichy

    Custom Logo per domain??

    I have customized the logo at the top of each page of the web interface, but am wondering if this logo can be different depending on which user and or domain is logging in? For instance, we currently display our company logo on every page...but we have one new client who wishes their company logo to appear at the top instead of ours (for all users in their particular domain). Is this possible? Thanks
  13. vichy

    max messges 0 / mailbox full message

    Forgot to chime in here and say Thanks! I find the IVR node works best out of the two. Main reason being, I couldnt figure out away to stop the AA from getting stuck in a loop if somone happens to press a key during the playback. Incase anyone comes across this same thing, I set the IVR Node with the DTMF Matching set to T, the SOAP URI set to action:bye and the timeout set to the duration of my recording (15s in my case). Thanks again
  14. vichy

    max messges 0 / mailbox full message

    Well...I guess no one else is using this appliance for this type of thing. In case it comes up in the future for anyone...I have had to go back to v 3.3.1.3177 to get this functionality. This one alows a custom greeting to still be played when max messages is set to 0....it also just disconnects at the end of the message instead of recording a blank message.
  15. Hi there, I just upgraded to 3.4.0.3201 from the previous posted version. We have a domain set up specifically to play number change annoucements (reference of calls) via custom mailbox recordings. i.e. "the number xxx has been changed to yyy". In the previous version, I would simply set the maximum number of messages field to 0 and this would allow me to have my custom greeting still play and then the voicemail system would hang up/not record any messages. Since upgrading to the new version, if my mailbox max messages is set to 0, I get a mailbox full message with no custom greeting. It seems as thought the only way for me to replicate what I had in previous versions is to remove the 0 from max messages and let everyone record silent messages. This is fine, but seems as though I am putting unecessary load on the system. Is there a way to replicate what I had before with the newer versions? In the past we have had quite a few uses for this other then just reference of calls. For instance, weather announcement lines....tele-thon type voting polls...etc. Thanks!
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