pbxuser25

Ok, noted /and fixed/ Now I planning to add some more connections /trunks/ on the server, but I am afraid that something will get wrong.

Same is without the service flag, plus, the call is going to night service of trunk petia, because it is forwarded to her trunk by unknown reason.

Now its getting more interesting. When I disable the trunk of Petia, the call is processed correctly - it goes to the Hung group where it belongs. When I switch Petia's trunk back on - it goes to Petya .... WTF !?!??

Hi all, Attached is my log from the problem I have. When someone call a specific number, the call goes to a wrong person /then to a group and so on/, despite I've set it up to be going to the correct Hunt group. Everything worked fine, perhaps a week or something. I think it is related with another Hunt group which I made after, /I didn't tested it, because it was on stand-by when we are ready to open another number/. I deleted the second Hunt group, but the problem is not solved. As you can see in the log, it seems like that the pbx is trying to find trunk Petia. She never used that settings, something is messed up, I guess. Please, find attachment number 2 with the trunk settings where it is said the call to be forwarded to my number /till I'm testing/, but it never comes. Same is if I try with any other account. This is pisses me off for a whole day already. Anyone could help ? I'd really appreciate it. Thank you! Tim

Hi there, The problem is still not solved. Anyone could help ? http://prikachi.com/images.php?images/118/8397118O.jpg Tim

I think I've manage to do it Thank you very much! Tim

Hi there! I will need some assistance fro you guys regarding the topic. When a client calls, I would like to put a voice message which they hear on each call /before the ring so that the agent would not interrupt it once he pick up the phone/ How should I get it going ? Is it possible, or whats the best practice in such scenario ? Thanks a lot! Tim

Hello again, Not sure if this is the right spot for my topic, I hope it is. We have a little issue within our company and it is related with ending the calls. For example, when a client hang-up but the agent forget /or just does it for a reason/, the call isn't finished and it continues until the agent hang-up. Of course that reflects on the CDR's and agent may try to take advantage with this /with 'more call durations'/. I see to solve this problem if there is an option to choose when a particular call ends - in my case - when someone hangs-up - then the call is terminated. My question is, is there such option /and where/ ? Or some other ideas, perhaps ? I'd like to thank you all, in advance! Tim

How about the Hunt groups ? Actually, what is the difference between them and why the settings are different ? Tim

Sorry, could you be more specific ? I am kind of new with this. Thanks! Tim

Can anyone help me out how to get Music on Hold running if the lines are busy ? I though I set it, but occasionally it turned out that the client gets a busy tone. Perhaps it is a good idea the client to get to that song once he did the call ? The music starts and he waits for the conversation to begin when until an agent picks-up ? What is the best practice / how did you set your central ? / Thanks! Tim

Hi, I think I've managed to do it. Went to the Hunt groups and then in the Behaviour section I've chosen different melody for each company and then for the from-header I've set it Group Name (Calling number) and of course the name of the group is the name of the company.

Hi all, I desperately need how to 'separate' few lines. Here is my case. Our call centre serves few companies. An agent should handle calls for them. Since the configuration requires few telephone lines to be forwarded to an agent, how he/she should know to which company a client calls ? Right now if an agent receives a call he only sees the number which reaches him/her. My idea is the agent to be able to see whether the client has called the company A, company B or company C. They use EyeBeam as a soft-phone. But of course, it is a setting within Vodia PBX. I will be very very glad to see your answers guys. Thanks in advance! Tim

Hi, I've managed to turn it on again, but now I've noticed that the call history is not going. It has stopped on 12th February and since then it does not update. On the other hand, Logfile is running well. Any ideas ?

Lol, actually it looks like that the email has stopped working at all. Here is what is said: CDR Records: O=12618, T=12055, E=449, I=12792 Calls: total: 435/130 current: 2/4 SIP packet statistics: Tx: 28945 Rx: 28042 Emails: Successful sent:0 Unsuccessful attempts:104 (Warning: Last email could not be sent!) Uptime: 1d 01:09:07 Memory=228094K Number of HTTP sessions: 1 (2 requests) Domain Statistics: 1 (31 users)

Hello everybody I am a new user here as well as new to the PBX. I guess you will see me here often =) Here is my problem. I am new in the company and my ex-colleague has done a lot of work in order to get the system working. Unfortunately, he has left suddenly and I think he messed up the things here for a reason. However, the system is still working, but the daily CDR are not working anymore. He has changed the password of the email which is used by the PBX and since then it stopped working. I did reset of the passwords and it seems like both have communication between each other, but the CDRs are not being send yet. I tried the Test function and still can't receive them. What could be the problem ? Where should I start looking at ? When I access the email and look into the history - it shows that someone has entered the email via the smtp. So, I guess the problem should be somewhere else, but I / still / just don't have that imagination. Please, help me out with this, because is vital for me and the company too. Sincerely, David