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OND

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Posts posted by OND

  3. Calls go to VM after only 2 rings with notifications on

    in Windows App

    Posted

    Hello all. I've run into an issue that when customers install the Vodia app for Windows on their PCs, if the app Notifications are turned on, calls to the extension got to VM after 2 rings. If we turn Notifications off, the calls follow the usual no answer timer for VM which is 20 seconds on our system. I've tested this on serveral PCs, Windows 10 and Windows 11, and it does the same thing either way. For now, the customer has turned notifications off, but they need to make sure they are listening for the audible ringing from the app because they don't receive the pop-up. This is an issue for them because they use USB headsets, and they don't always have their headsets on, so they end up missing calls, but the 2 rings is not enough time for them to answer calls when the Notifications are turned on. Has anyone else run into this issue?

    We are running Vodia Multi-Tenant 68.0.32, hosted on Google.

    Thanks everybody!

  5. Support for emojis?

    in SMS Inbound / Outbound Settings

    Posted

    Hello. Thank you for your response! I tried going Vodia app to Vodia app and the emojis still don't come through. The thumbs up emoji comes through as "í½±". But going out from the Vodia app to a regular cell phone (iPhone or Android), the emojis go through fine. They just can't come into the Vodia app (smart phone app or softphone). We are using QuestBlue as our carrier. Any suggestions?

  8. Support for emojis?

    in SMS Inbound / Outbound Settings

    Posted

    Hello all! A customer pointed out to me that the Vodia PBX doesn't seem to support emojis coming in through SMS on any of the apps. For example, if you try sending a thumbs-up emoji, it comes through as: í½±. Are there any plans to support emojis? Apparently this customer has several patients who text her with emojis.

    Vodia PBX Multi-Tenant hosted on Google Cloud, version 68.0.26

  11. How do I set the number of rings per agent in Call Queues?

    in Agent Group Setup

    Posted

    Hello. I have a customer who is telling me that their call queue is ringing to few times and they are not having the opportunity to answer the call. They said it only rings twice and puts the call back into the queue. Which setting adjusts this? I tried setting adjusting the "Ring stage duration (secs)" setting under "Agent selection", but it didn't seem to make a difference. The call center agents are using the Vodia PC app which they donwloaded from the Microsoft store. Any help would be greatly appreciated.

    Thank you!

    Vodia Multi-Tenant Version 68.0.26 Hosted on Google

  12. Not getting an audio notification on Pixel 6 Pro

    in Android App

    Posted

    Hello. I have a customer who does not get any kind of notification that he had recovered an incoming SMS message. If he goes into the app, he can see there are new messages, but he has no idea he has new messages without checking. Is there any way to fix this? He has Vodia version 5.0.4 on a Pixel 6 Pro running the latest firmware. Vodia PBX is hosted multi-tenant version 68.0.26 hosted on Google. Thank you!

  13. No longer able to listen to calls through the web app since upgrade to V68

    in Windows App

    Posted

    Hello. Ever since upgrading to version 68, my customer is no longer able to listen to calls through the web app. There used to be a little square in the top right corner of the "Call In Domain" window on the app that allowed us to expand that window and click on the "Listen" button to listen to calls, but that square is no longer there. Is there a different procedure for listening to calls through the web app now? Any help would be greatly appreciated. Thank you!

    PBX Version: Multi-Tenant, 68.0.16

    Hosted on Google Cloud

  15. Does Snom C520 work on Vodia?

    in General Setup

    Posted

    I've tried to copy the identity settings from a working D735 to the C520 as close as I can, but I still haven't been able to get it to register.

     

    Here are the settings from the working D735:

    Identity active: *on off
    Displayname: West Conference Room
    Account: 1110
    Password: ••••••••
    Registrar: office-by-airport
    Outbound Proxy: sip:34.94.107.13:5060;transport=udp
    Failover Identity: None
    Hidden Identity: on *off
    Authentication Username: 000413BC4D6D
    Mailbox: *97
    Mailbox Dial-in (if different from Mailbox):
    Conference Server:
    Display Text for Idle Screen: 1110: West Conference Room
    Display Number for Idle Screen: 
    Display Text for Call Forwarding Target:

     

    Here are the settings from the C520:

    Enable Account: yes
    Account Label: 1110
    Display Name: West Conference Room
    User Identifer: 1110
    Authentication Name: 000413A02A75
    Authentication Password: ••••••••••••••
    Dial Plan: x+P
    Inter-Digit Timeout (secs): 3
    Maximum Number of Calls: 6
    Page Auto Answer: Manual
    Feature Synchronization: Disable
    Line Type: Private
    DTMF Method: Auto
    Unregister After Reboot: Disable

    SIP Server
    Server Address: 34.94.107.13
    Port: 5060

    Registration
    Server Address: office-by-airport
    Port: 5060
    Expiration (secs): 3600
    Registration Freq (secs): 10

    Outbound Proxy
    Server Address: 34.94.107.13
    Port: 5060

    Backup Outbound Proxy
    Server Address:    
    Port: 5060

    Audio
    Ringer Tone: 1
    Codec Priority 1: G.711u
    Codec Priority 2: G.711a
    Codec Priority 3: G.729a/b
    Codec Priority 4: G.726
    Codec Priority 5: G.722
     Enable Voice Encryption (SRTP)
     Enable G.729 Annex B
    Preferred Packetization Time (ms): 20

    Quality of Service
    DSCP (voice): 46
    DSCP (signaling): 26

    Signaling Settings
    Local SIP Port: 5060
    Transport: UDP

    Feature Access Codes
    Paging:
    Call Park:
    Parked Call Retrieval:
    Voicemail: *97
    DND ON: *78
    DND OFF: *79
    Call Forward All ON:
    Call Forward All OFF:
    Call Forward No Answer ON:
    Call Forward No Answer OFF:
    Call Forward Busy ON:
    Call Forward Busy OFF:
    Anonymous Call Reject ON:
    Anonymous Call Reject OFF:
    Anonymous Call ON:
    Anonymous Call OFF:
    Call Waiting ON:
    Call Waiting OFF:
    Group Call Pickup:
    Direct Call Pick Up:

    Voicemail Settings
     Enable MWI Subscription
    Mailbox ID:    
    Expiration (secs): 3600
     *Ignore Unsolicited MWI
     *Enable Stutter Dial Tone

    NAT Traversal
     Enable STUN
    Server Address:    
    Port: 3478
     *Enable UDP Keep-Alive
    Keep-Alive Interval (secs): 30

    Music On Hold
     *Enable Local MoH

    Network Conference
     Enable Network Conference
    Conference URI:
        
    Session Timer
     Enable Session Timer
    Minimum Value (secs): 90
    Maximum Value (secs): 1800

     

    Is there anything that stands out as the reason why it may not be registering?

    Thanks again!

  16. Does Snom C520 work on Vodia?

    in General Setup

    Posted

    Hello everyone. I was just wondering if anyone has ever setup a Snom C520 conference phone on the Vodia PBX. The GUI is totally different than other Snom phones and I haven't been able to get it going yet. Any help would be greatly appreciated. Thank you!

    I'm running Vodia Multi-Tenant PBX version 67.0.4 hosted on Google

  18. Not getting Caller ID on one domain

    in Call Treatment

    Posted

    Hello all! For some reason on only one of the domains on my multi-tenant PBX, the customer is not getting Caller ID information on about 60% of their calls. I went down the General Domain settings and they match the other domains I have, and all the others are receiving DIC with no issues. Any ideas? Any help would be greatly appreciated!

    I'm running Vodia Multi-Tenant PBX version 67.0.4 hosted on Google

  19. When calling out, callees are seeing the extension name instead of company name

    in Call Treatment

    Posted

    Hello everyone. For some reason, when agents in one of my domains call out, the person they are calling is seeing the extension name instead of the company name in their caller ID. Obviously the customer doesn't want "John Doe" showing when they call out, they'd rather have "XYZ Company" show. The funny this is that it only seems to be doing this one one of the domains on my hosted multi-tenant PBX. Where is this setting?

    I am running Vodia hosted multi-tenant version 67.0.4 on Google

    Thank you!

  21. Want to see original CID when forwarding calls

    in Call Treatment

    Posted

    Hello all. I have a customer who forwards all calls using the *80 feature code. When the calls ring on the phone they forward to, they see the CID of their office, but they would rather see the CID of the person who originally called in. Is there a way to set this up? I searched around on the forum and tried adjusting the SIP trunk settings going by a couple different topics I found, but I couldn't get it to work. I also tried having them use the Vodia app instead of forwarding the calls, but they kept saying it worked inconsistently, had audio issues, and that it didn't work when they were using a Bluetooth headset. Any help would be greatly appreciated. Thank you!

    I am running the Vodia Multi-Tenant PBX version 67.0.4 hosted on Google, and our provider is QuestBlue

  23. How far back should the Call Log go?

    in Web Interface

    Posted

    Hello. I was wondering how far back the Call Log should go? As of today (7/8/21), nothing shows in the call log before 7/2/21 for most of my domains, but there are a handful of domains that show some records on 7/1/21. Is it limited to a certain number of records system wide? Or does it just delete the records after a certain amount of time? In either case, is there a way to increase the numbers of records that it stores? Any help would be appreciated. Thank you!

    I am running the multi-tenant PBX version 67.0.4 hosted on Google

  24. Vodia app not working on Samsung tablet anymore

    in Android App

    Posted

    Hello.  I have a customer who was using the Vodia app on a Galaxy Tab A 2019 version, and they recently noticed that it started to look a little different from the version on their cell phones,  so they asked me about it. I realized that the version on the tablet is 4.0.6, but the version on the bell phone is 4.0.13. I tried updating it but it says "This ago isn't compatible with your device anymore. Contact the developers for more info". What are the requirements for the app? Is there a certain Android OS version that the tablet must be running? I checked and the tablet says it's running version 10 and is up to date. The app still mostly works for now,  but I'm assuming it's just a matter of time before it stops working.  Any help would be appreciated.  Thank you!

    20210510_185726.jpg

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