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Enzo Matrix

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Posts posted by Enzo Matrix

  4. See amount of SMS or SMS history for billing

    in SMS Inbound / Outbound Settings

    Posted

    Thanks for your response.

    No the receiver does not see the phone number of the sender.  Alpha-numeric sender IDs are quite common in most countries What is an Alphanumeric Sender ID? - Twilio

    Due to note being able to provide any accounting to the number of SMS's sent through Vodia, if a customer of ours wants two-way SMS, then they pay us for a dedicated Twilio SMS DID, that's how we know the billing for IN/OUT SMS's, by using their unique number.

    If they don't want two-way and OUT only, then we want to use Alpha-numeric, so the receiver can't respond to the message, and we can also see the alpha-numeric caller ID in Twilio so we can bill for it.

     

  7. See amount of SMS or SMS history for billing

    in SMS Inbound / Outbound Settings

    Posted

    The Twilio API accepts whatever Vodia is sending in the From part of the message: 

    ["from" => "noreply", "body" => "And again"]

    However, when I am saving the SMS ANI, I am entering it as NoReply not noreply - so Vodia is either saving it in the database as all lowercase, or it is being converted to lowercase in the Vodia platform somewhere as Twilio is receiving it in lowercase.

    Is it possible for me to have a look at the code on the PBX for the SMS functionality and see if I can debug it myself? I had a look at the file structure but couldn't find where the Twilio integration is on my server.

    Thanks.

  8. See amount of SMS or SMS history for billing

    in SMS Inbound / Outbound Settings

    Posted

    That's great, thanks!

    Also, I have tested alpha-numeric SMS ANI's which works great, except for the fact that the sender-id is being received by Twilio in all lower case, for example I have the SMS ANI of 'MyAccount' however Twilio is receiving it from Vodia as 'myaccount' - with no capitals.

    Any where I can change this quickly locally - it is supported by Twilio as I tried it using a generic API

    Thanks.

  9. Support for Office 365 / Exchange Online

    in Microsoft Exchange

    Posted

    Hey there,

    Is it possible to get the contact sync that has been created available for use with Office 365 / Exchange Online?

    We have to use multi-factor authentication to login to Office 365 to access emails etc, and it doesn't look like the apps allow for that at the moment.

    That is, unless I haven't done something correctly, like create an app password - which I will go try now.

     

    So, I guess my quick question, does anyone have contact sync and conference syncing working with Office (Microsoft) 365 / Exchange Online services

    Ta.

  10. See amount of SMS or SMS history for billing

    in SMS Inbound / Outbound Settings

    Posted

    I have just had a look through the Twilio SMS API and it doesn't look like you can :(

    I notice on the Domain DID screen there is a 'SMS DID' in Vodia, is it possible to use that?  For example, we could register a separate mobile DID in Twilio for each domain, then when the message is sent, are you able to change the API so it sends the SMS API in the 'from' field of the Twilio API?  Then, in Twilio, I would be able to see SMS's, and filter by the from number.

    If this can't be done, what is the 'SMS DID' in domain settings used for?

    Message Resource Reference for the Twilio Messaging REST API - Twilio

    from
    Required if messagingServiceSid is not passed
    POST PHONE_NUMBER PII MTL: 120 DAYS

     

    A Twilio phone number in E.164 format, an alphanumeric sender ID, or a Channel Endpoint address that is enabled for the type of message you want to send. Phone numbers or short codes purchased from Twilio also work here. You cannot, for example, spoof messages from a private cell phone number. If you are using messaging_service_sid, this parameter must be empty.

  14. Night service voicemail

    in Best Practices

    Posted

    Hey there,

    We have an auto attendant configured with business hours and after hours service flags.

    What is the best way to redirect night service callers to voicemail?  Do we need to setup an extension with forward all to voicemail? Or is there a way that we can add a mailbox to the auto-attendant?

    Thoughts on how best to achieve this would be wonderful!  At the moment, our only thought is to create a new extension with a forward all to mailbox - but we don't want to be paying for a full extension just for voice mail.

     

    Thanks.

  15. Which handsets do you recommend?

    in VoIP Phones

    Posted

    Traditionally we have been Grandstream resellers (for 3CX), but we are about to move to Vodia MT.

    What handsets have been tried and tested by the community, and which do you recommend.  I think I saw Yealink being recommended somewhere, but now I can't find the page.

    In terms of functionality, we are really looking at three types of handset for our offering (I have linked what we would generally use from GS):

    Your thoughts are very much appreciated :)

     

    Thanks.

  19. ACD Login buttons (no button provisioning in Windows)

    in Windows App

    Posted

    Is it possible to have either of the following (or both):

    1. The ability to provision buttons in the Windows, Android, iOS apps (like you can for a hard phone)
    2. The ability to log in and out of ACD by the click of a button and not have to dial codes

    We have agents who need to be in and out of multiple groups and remembering star codes etc is tiresome.

     

    Thanks.

     

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