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mskenderian

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Posts posted by mskenderian

  1. First thing. I would go to system level notifications email, and click on the send test email button.

     

    see if they works. If not try changing the email address for the main admin to something else see if that works.

     

    if not turn up logging for email and try again

    report back logs

  2. Client has 6 users, provisioned manually. It has been working fine. Until I added the 7th extension to the ring group.

    extension to extension dialing is fine. Inbound outbound is fine. But inbound to ring group or extension to ring group causes problems. The phones ring, but when they try to pick up nothing happens or sometimes it will take 10 seconds for media to be sent or heard. 
     

    if I remove the 7th extension it works fine. I have other clients with more extensions in ring group and it works fine. But this one seems to be an issue. It’s a locked ISP router, I can’t check any settings. They are attempting to get the password.

     

    any suggestions on how we can solve this issue?

  3. ok so i checked from Tenant/Settings/Upload Audio. and u can listen to it, and if you call the DID the Auto Attendent will play the file just fine also.

    I found another bug, yesterday for another tenant i make a Auto Attendant, i upload a file. this also works when you call the number. but system level upload audio, does not list the file. and Tenant/Settings/Upload Audio does not list the file either. but if i go to tenant auto attendant and listen from there it works.

  4. In the system level. customize -> Upload Audio, when i try to listen to a file that is for a domain. i cant play it. 

    looking at the dev tools we get a 404 NOT FOUND.

     

    this is what the logs show.

    [9] 23:41:48.763	Request from XXXXX:13144 for /audio.wav?type=audio&id=undefinedⓘ
    GET /audio.wav?type=audio&id=undefined HTTP/1.1
    Host: XXXX.xom
    Connection: keep-alive
    sec-ch-ua: "Not?A_Brand";v="8", "Chromium";v="108", "Google Chrome";v="108"
    Accept-Encoding: identity;q=1, *;q=0
    sec-ch-ua-mobile: ?0
    User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/108.0.0.0 Safari/537.36
    sec-ch-ua-platform: "Windows"
    Accept: */*
    Sec-Fetch-Site: same-origin
    Sec-Fetch-Mode: no-cors
    Sec-Fetch-Dest: audio
    Referer: https:/xxxxx.com/reg_audiofiles.htm
    Accept-Language: en-US,en;q=0.9
    Cookie: session=123
    Range: bytes=0-
    
    [8] 23:41:48.763	Web Server: File audio.wav not found (xxxxxx:13144)ⓘ
    [9] 23:41:48.763	Return error 404 Not Foundⓘ

     

  5. In the email templates if we use {lng footer#copyright} it doesnt parse it correctly. The dictionary:

    "footer": {
          "copyright": "Copyright © {0} Vodia Networks Inc. Vodia is a registered trademark of Vodia Networks, Inc. For more information, visit https://vodia.com."
        },

    "footer": {
          "copyright": "Copyright © {0} Vodia Networks Inc. Vodia is a registered trademark of Vodia Networks, Inc. For more information, visit https://vodia.com."
        },

    when the email gets sent out the {0} never gets parse as the YEAR. like the web GUI parses it.

  6. I setup a new PBX, copy the trunk settings from Text View to ensure the setting are all the same.

    I noticed from my other 2 PBXs that the ips associated with them are not complete. 

    the first two PBX show this:

    image.png.62c6fec97470c388cb414a9d5401dd46.png

    My new PBX shows this:

    image.png.3037c566faf88a801cbd0573e8587c01.png

     

    Outgoing calls work fine. Incoming calls dont work. I get a email notification that the IP has been blocked. If i whitelist the IP addresses, then I dont get the email notications but the calls still dont go through.

     

    The first PBX that are working are 68.0.20

    my new pbx was 68.0.22, now i downgraded it to 68.0.20 but it still doesnt work.

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