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To have the Polycom VVX411 use the default ringtone: Check the audio settings on the Polycom admin web interface. Create or download a default ringtone with the name "Alert1.wav." Check the PBX and hunt group settings to ensure correct bell configuration. Make sure the default ringer has a higher priority if available.

If text messages are not appearing in the app, ensure the following: Update the app to the latest version. Check app permissions for SMS access. Restart the app. Clear app cache in phone settings. Verify language and keyboard settings. Contact app support for further assistance.