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Speed dial problems


Kristan
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Hi All,

 

I've been fighting with a Polycom 650 this today with no joy. The video here shows what's happening :

 

http://www.flickr.com/photos/kristanm/2657889771

 

Basically those are speed dial entries assigned to buttons on the left via the phonebook, and when a call is placed... they all disappear! Some of the buttons do still dial, but the one normally used as a 2nd line key seems to revert back to that behaviour. My contacts are Polycom are a bit stumped and are suggesting it might be a PBXnSIP interoperability issue, but I can't really see how?

 

As a side note, I have an expansion panel on this phone, and if I use the left hand buttons as monitoring the status of other extensions and force the speed dials onto the expansion panel, they work fine and persist through calls. Very strange.

 

Polycoms are on the latest firmware, PBX version 2.1.10.2474.

 

I've got full pcap files, polycom boot log and app logs and config files and will make them available shortly.

 

Anyone seen this before or have any ideas what could cause this behaviour??

 

Thanks,

 

Kristan

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Anyone seen this before or have any ideas what could cause this behaviour??

 

Nice movie!

 

We have seen a problem with the buddy list subscriptions. In the latest & greatest the PBX answeres with 4xx code when the phone wants to subscribe for it, that seems to solve the problem with strange icons on the 2.2.2 version. If you can, give version pbxctrl-3.0.0.2976 a try (http://www.pbxnsip.com/protect/pbxctrl-3.0.0.2976.exe, only Windows).

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We have seen a problem with the buddy list subscriptions. In the latest & greatest the PBX answeres with 4xx code when the phone wants to subscribe for it, that seems to solve the problem with strange icons on the 2.2.2 version. If you can, give version pbxctrl-3.0.0.2976 a try (http://www.pbxnsip.com/protect/pbxctrl-3.0.0.2976.exe, only Windows).

 

Solved :D

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