Busy Tone

[nas]

I am facing a strange problem here and it is frustrating my client. All of the sudden this thing stop working. People reported that when they call in they get busy tone and sometimes goes to auto attendance when it is configured to send all calls to hunt group.

I think I made a bad choice getting this appliance. It may not be designed for PSTN.

Please could someone see the logs below and tell me what could be wrong also suggest the best practice I should follow.

 

[9] 2008/08/04 16:21:11: Resolve 1426: aaaa udp 10.0.0.4 5060

[9] 2008/08/04 16:21:11: Resolve 1426: a udp 10.0.0.4 5060

[9] 2008/08/04 16:21:11: Resolve 1426: udp 10.0.0.4 5060

[5] 2008/08/04 16:21:14: PSTN: tone1_weight = 5

fast_busy_tone_weight = 3

[5] 2008/08/04 16:21:14: PSTN: Number Unobtainable Tone detected on 0

[5] 2008/08/04 16:21:21: PSTN: tone1_weight = 5

fast_busy_tone_weight = 3

[5] 2008/08/04 16:21:21: PSTN: Busy Tone detected on 0

[9] 2008/08/04 16:21:22: Resolve 1427: aaaa udp 10.0.0.3 5060

[9] 2008/08/04 16:21:22: Resolve 1427: a udp 10.0.0.3 5060

[9] 2008/08/04 16:21:22: Resolve 1427: udp 10.0.0.3 5060

[9] 2008/08/04 16:21:27: Resolve 1428: aaaa udp 10.0.0.6 5060

[9] 2008/08/04 16:21:27: Resolve 1428: a udp 10.0.0.6 5060

[9] 2008/08/04 16:21:27: Resolve 1428: udp 10.0.0.6 5060

[9] 2008/08/04 16:21:30: Resolve 1429: aaaa udp 10.0.0.21 5061

[Vodia PBX]

Do you have to use busy tone detection? There are many cases where you don't have to and then I agree detecting can be a pain in the neck.

 

Unfortunately, analog lines were designed for the ear, not for machines trying to figure out if the party already hung up or not. That is causing a lot of grief.

[nas]

Now I am having an other issue...

 

All outgoing calls get auto disconnected after 45-52 sec. Please help my client is lossing biz...

 

I have enable logs to level 9 yet still no good info shown what could be the probelm

 

[7] 2008/08/07 16:58:13: Call Port: 9da18ab1@pbx#1178333062

[7] 2008/08/07 16:58:13: Call Port: a344394d@pbx#328039558

[7] 2008/08/07 16:58:13: Call Port: d8db6214@fxo#dbb0189642

[7] 2008/08/07 16:58:13: Call a344394d@pbx#328039558: Clear last request

[7] 2008/08/07 16:58:13: Call a344394d@pbx#328039558: Clear last INVITE

[9] 2008/08/07 16:58:13: Resolve 10030: url sip:102@10.0.0.10

 

[9] 2008/08/07 16:58:13: Resolve 10030: udp 10.0.0.10 5060

[5] 2008/08/07 16:58:13: INVITE Response: Terminate a344394d@pbx

[7] 2008/08/07 16:58:13: Other Ports: 8

[7] 2008/08/07 16:58:13: Call Port: 130e00b7-c52e516-5ec1c50d@10.0.0.3#fa6bbde1cc

 

[7] 2008/08/07 16:58:13: Call Port: 225737f7@pbx#1309117532

[7] 2008/08/07 16:58:13: Call Port: 3473da85@pbx#1685036811

[7] 2008/08/07 16:58:13: Call Port: 55740e92@pbx#527759368

[7] 2008/08/07 16:58:13: Call Port: 5745684e@pbx#1303805864

[7] 2008/08/07 16:58:13: Call Port: 933d8b8d@pbx#517632395

[7] 2008/08/07 16:58:13: Call Port: 9da18ab1@pbx#1178333062

[7] 2008/08/07 16:58:13: Call Port: d8db6214@fxo#dbb0189642

[9] 2008/08/07 16:58:13: Resolve 10031: udp 10.0.0.6 5060

[9] 2008/08/07 16:58:13: Resolve 10032: url sip:103@10.0.0.6

 

[9] 2008/08/07 16:58:13: Resolve 10032: udp 10.0.0.6 5060

[7] 2008/08/07 16:58:13: Call 225737f7@pbx#1309117532: Clear last request

[7] 2008/08/07 16:58:13: Call 225737f7@pbx#1309117532: Clear last INVITE

[9] 2008/08/07 16:58:13: Resolve 10033: url sip:103@10.0.0.6

 

[9] 2008/08/07 16:58:13: Resolve 10033: udp 10.0.0.6 5060

[5] 2008/08/07 16:58:13: INVITE Response: Terminate 225737f7@pbx

[7] 2008/08/07 16:58:13: Other Ports: 7

[7] 2008/08/07 16:58:13: Call Port: 130e00b7-c52e516-5ec1c50d@10.0.0.3#fa6bbde1cc

 

[7] 2008/08/07 16:58:13: Call Port: 3473da85@pbx#1685036811

[7] 2008/08/07 16:58:13: Call Port: 55740e92@pbx#527759368

[7] 2008/08/07 16:58:13: Call Port: 5745684e@pbx#1303805864

[7] 2008/08/07 16:58:13: Call Port: 933d8b8d@pbx#517632395

[7] 2008/08/07 16:58:13: Call Port: 9da18ab1@pbx#1178333062

[7] 2008/08/07 16:58:13: Call Port: d8db6214@fxo#dbb0189642

[9] 2008/08/07 16:58:13: Resolve 10034: udp 10.0.0.21 5060

[7] 2008/08/07 16:58:13: Call 933d8b8d@pbx#517632395: Clear last INVITE

[9] 2008/08/07 16:58:13: Resolve 10035: url sip:107@10.0.0.21:5060

 

[9] 2008/08/07 16:58:13: Resolve 10035: udp 10.0.0.21 5060

[5] 2008/08/07 16:58:13: INVITE Response: Terminate 933d8b8d@pbx

[7] 2008/08/07 16:58:13: Other Ports: 6

[7] 2008/08/07 16:58:13: Call Port: 130e00b7-c52e516-5ec1c50d@10.0.0.3#fa6bbde1cc

 

[7] 2008/08/07 16:58:13: Call Port: 3473da85@pbx#1685036811

[7] 2008/08/07 16:58:13: Call Port: 55740e92@pbx#527759368

[7] 2008/08/07 16:58:13: Call Port: 5745684e@pbx#1303805864

[7] 2008/08/07 16:58:13: Call Port: 9da18ab1@pbx#1178333062

[7] 2008/08/07 16:58:13: Call Port: d8db6214@fxo#dbb0189642

[9] 2008/08/07 16:58:13: Resolve 10036: udp 10.0.0.5 5060

[9] 2008/08/07 16:58:13: Resolve 10037: url sip:105@10.0.0.5

 

[9] 2008/08/07 16:58:13: Resolve 10037: udp 10.0.0.5 5060

[9] 2008/08/07 16:58:13: Resolve 10038: udp 10.0.0.4 5060

[9] 2008/08/07 16:58:13: Resolve 10039: url sip:106@10.0.0.4

 

[9] 2008/08/07 16:58:13: Resolve 10039: udp 10.0.0.4 5060

[7] 2008/08/07 16:58:13: Call 3473da85@pbx#1685036811: Clear last request

[7] 2008/08/07 16:58:13: Call 3473da85@pbx#1685036811: Clear last INVITE

[9] 2008/08/07 16:58:13: Resolve 10040: url sip:105@10.0.0.5

 

[9] 2008/08/07 16:58:13: Resolve 10040: udp 10.0.0.5 5060

[5] 2008/08/07 16:58:13: INVITE Response: Terminate 3473da85@pbx

[7] 2008/08/07 16:58:13: Other Ports: 5

[7] 2008/08/07 16:58:13: Call Port: 130e00b7-c52e516-5ec1c50d@10.0.0.3#fa6bbde1cc

 

[7] 2008/08/07 16:58:13: Call Port: 55740e92@pbx#527759368

[7] 2008/08/07 16:58:13: Call Port: 5745684e@pbx#1303805864

[7] 2008/08/07 16:58:13: Call Port: 9da18ab1@pbx#1178333062

[7] 2008/08/07 16:58:13: Call Port: d8db6214@fxo#dbb0189642

[7] 2008/08/07 16:58:13: Call 5745684e@pbx#1303805864: Clear last request

[9] 2008/08/07 16:58:13: Resolve 10041: aaaa udp 127.0.0.1 5062

[9] 2008/08/07 16:58:13: Resolve 10041: a udp 127.0.0.1 5062

[9] 2008/08/07 16:58:13: Resolve 10041: udp 127.0.0.1 5062

[7] 2008/08/07 16:58:13: 55740e92@pbx#527759368: RTP pass-through mode

[7] 2008/08/07 16:58:13: d8db6214@fxo#dbb0189642: RTP pass-through mode

[7] 2008/08/07 16:58:13: Call 5745684e@pbx#1303805864: Clear last INVITE

[9] 2008/08/07 16:58:13: Resolve 10042: url sip:106@10.0.0.4

 

[9] 2008/08/07 16:58:13: Resolve 10042: udp 10.0.0.4 5060

[5] 2008/08/07 16:58:13: INVITE Response: Terminate 5745684e@pbx

[7] 2008/08/07 16:58:13: Other Ports: 4

[7] 2008/08/07 16:58:13: Call Port: 130e00b7-c52e516-5ec1c50d@10.0.0.3#fa6bbde1cc

 

[7] 2008/08/07 16:58:13: Call Port: 55740e92@pbx#527759368

[7] 2008/08/07 16:58:13: Call Port: 9da18ab1@pbx#1178333062

[7] 2008/08/07 16:58:13: Call Port: d8db6214@fxo#dbb0189642

[5] 2008/08/07 16:58:13: PSTN: Response code: 200

[5] 2008/08/07 16:58:13: PSTN: RTP destination=100007f

[5] 2008/08/07 16:58:13: PSTN: RTP destination=61122

[5] 2008/08/07 16:58:13: PSTN: RTP OOB codec=101

[6] 2008/08/07 16:58:13: PSTN: Start call on 1

[5] 2008/08/07 16:58:13: PSTN: Channel 1 goes offhook

[3] 2008/08/07 16:58:13: PSTN: Channel 1 going to TALKING

[5] 2008/08/07 16:58:13: PSTN: Country Code set to 65

[5] 2008/08/07 16:58:13: PSTN: Tone Detection set to 1

[3] 2008/08/07 16:58:14: PSTN: FXO 1 polarity reversal 1 times

[9] 2008/08/07 16:58:17: Resolve 10043: aaaa udp 10.0.0.3 5060

[9] 2008/08/07 16:58:17: Resolve 10043: a udp 10.0.0.3 5060

[9] 2008/08/07 16:58:17: Resolve 10043: udp 10.0.0.3 5060

[5] 2008/08/07 16:58:18: PSTN: tone1_weight = 5

fast_busy_tone_weight = 3

[5] 2008/08/07 16:58:18: PSTN: Number Unobtainable Tone detected on 0

[5] 2008/08/07 16:58:19: PSTN: tone1_weight = 5

fast_busy_tone_weight = 3

[5] 2008/08/07 16:58:19: PSTN: Number Unobtainable Tone detected on 0

[9] 2008/08/07 16:58:20: Resolve 10044: aaaa udp 10.0.0.10 5060

[9] 2008/08/07 16:58:20: Resolve 10044: a udp 10.0.0.10 5060

[9] 2008/08/07 16:58:20: Resolve 10044: udp 10.0.0.10 5060

[9] 2008/08/07 16:58:20: Resolve 10045: aaaa udp 10.0.0.21 5060

[9] 2008/08/07 16:58:20: Resolve 10045: a udp 10.0.0.21 5060

[nas]

Someone please help....

[Vodia PBX]

I would try turning polarity detection off and busy tone detection off. There must be something that makes the FXO subsystem believe the call is disconnected.