Andrew D Kirch Posted April 30, 2007 Report Share Posted April 30, 2007 I have a situation where I have need of multiple service flags. Day of course is handled normally, but both Night and Weekend/Holiday are also needed. I don't see a method of stacking service flags to allow for 3 possible call routes. Have I missed something, or will this have to be added? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted May 1, 2007 Report Share Posted May 1, 2007 You mean you want that the PBX walks through a sequence of service flags and then makes a decision if one is on? Interesting idea. I guess the short-term workaround would be merging the active times into one flag and then use that one for making routing decisions. Quote Link to comment Share on other sites More sharing options...
Andrew D Kirch Posted May 1, 2007 Author Report Share Posted May 1, 2007 You mean you want that the PBX walks through a sequence of service flags and then makes a decision if one is on? Interesting idea. I guess the short-term workaround would be merging the active times into one flag and then use that one for making routing decisions. You've basically got the Jist of it, pointing the call at a service flag and letting the service flag route might be a better decision. it'd behave somewhat like the GotoIfTime declaration in Asterisk. The change here is that we route the call to the service flag instead of the ACD, or whatever the flag controls. It'd behave like an IF statement. Also can we get support for those iritating holidays like Memorial Day (Last Monday in May) and Thanksgiving (Fourth Thursday of November). I'd ask for pagan holidays based on the lunar calendar and equinox/solstace, but none of my customers use it, and it just seems cruel. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted May 1, 2007 Report Share Posted May 1, 2007 All these holidays are a pain. No doubt. Maybe there is a web site that tells if "today" is a holiday in a specific region or not. Then the PBX could go there at the beginning of the day and turn the flag on or off automatically. Quote Link to comment Share on other sites More sharing options...
Andrew D Kirch Posted May 1, 2007 Author Report Share Posted May 1, 2007 All these holidays are a pain. No doubt. Maybe there is a web site that tells if "today" is a holiday in a specific region or not. Then the PBX could go there at the beginning of the day and turn the flag on or off automatically. MLK day is honored by most schools here, but not necessarily by businesses. President's day is similar. These vary by company and industry. Quote Link to comment Share on other sites More sharing options...
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