voltier Posted May 7, 2019 Report Share Posted May 7, 2019 Hi, Pre-version 60, Websocket data relating to ACDs would allow us to identify which Agent has picked up the call (showing only the Agent that connected to the call) under Call-state. Since the update to version 60+, when an Agent is connected to the Caller, it simply shows ALL logged in Agents (which was not the behaviour previously). Given there have been a substancial number of changes and configuration parameters now available under ACDs, does anybody know if this is simply a bug, or is there a parameter in the ACD group which needs to be turned on/off? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted May 7, 2019 Report Share Posted May 7, 2019 Do you have a frame so that we can say exactly where the problem is? Quote Link to comment Share on other sites More sharing options...
voltier Posted May 9, 2019 Author Report Share Posted May 9, 2019 Hi there, Just a snippet. 200 is the ACD, 101-107 are the Agents of 200. When the call is connected to one of the Agents, say 102 - we get the following output below, which does not allow us to uniquely identify which Agent has entered the connected state. account":"200","start":"1522280.620","domain":"domain.com","rec":"none","cmc":"","priority":"1","trunk":["Outbound Trunk*"],"extension":["101","102","103","104","105","106","107"],"callstate":"","state":"connected"}]} Pre v60, it will output: (where Agent 102 connected the call) "account":"200","start":"1522220.620","domain":"domain.com","rec":"none","cmc":"","priority":"1","trunk":["Primary Inbound*"],"extension":["102"],"callstate":"","state":"connected"}]} So unless there is a setting on the ACD page which changes this behavior, im not sure what has happened. Quote Link to comment Share on other sites More sharing options...
voltier Posted May 14, 2019 Author Report Share Posted May 14, 2019 @Vodia PBX - is there any other information i can supply that may help? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted May 17, 2019 Report Share Posted May 17, 2019 Its clear where the message is being generated, but not clear why there is now a list... It will take a few more days to figure that out. Quote Link to comment Share on other sites More sharing options...
voltier Posted May 21, 2019 Author Report Share Posted May 21, 2019 Hi there, just checking in if there was any progress with this Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted May 21, 2019 Report Share Posted May 21, 2019 Yes if you want you can try the 63.0.2 build available for CentOS64 and Debian64. Quote Link to comment Share on other sites More sharing options...
voltier Posted June 5, 2019 Author Report Share Posted June 5, 2019 I can confirm 63.0.2 fixed the issue. Thank you for the support! Quote Link to comment Share on other sites More sharing options...
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