ataraxie Posted July 19, 2019 Report Share Posted July 19, 2019 Hello. I can't get FAX to mail. My ipbx sends me many emails but no faxes. With each try I increase the mailbox by an empty message. Is there a particular trick or configuration? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 19, 2019 Report Share Posted July 19, 2019 It seems that you have a license with the Fax-to-mail feature enabled. Do you hear the FAX CNG tone when you call the mailbox? The gateway that you are using must support the T.38 protocol. If that all does not help, please generate a PCAP for this extension and open a trouble ticket. Quote Link to comment Share on other sites More sharing options...
ataraxie Posted July 22, 2019 Author Report Share Posted July 22, 2019 Yes I can hear the fax tone when I call, you tell me about a gateway. it is not the IPBX that transforms the fax into an email? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted August 1, 2019 Report Share Posted August 1, 2019 Yes - T.38 is almost as complicated as SIP... That is why it makes sense to generate a PCAP trace for this and take a look, Quote Link to comment Share on other sites More sharing options...
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