DADO service Posted November 25, 2019 Report Share Posted November 25, 2019 I use Snom One Mini and Snom 710 phones. The customer has moved in a new office and I have to update the configuration in the pbx and add a new trunk for Eutelia VoIP service (the previous one was for an ISDN gateway). The problem is that incoming and internal calls work perfectly but outgoing calls abort silently in the pbx with no duration in the log. I tried everything could concern with the trunk but no result. Please, can you help me? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 25, 2019 Report Share Posted November 25, 2019 Inbound problems are usually harder than outbound. Can you post the SIP response to the INVITE that the trunk provider sends? That might give us a clue... Quote Link to comment Share on other sites More sharing options...
DADO service Posted November 25, 2019 Author Report Share Posted November 25, 2019 Thanks for the prompt response. Hereby the full log file. Thanks in advance. Orlando ---------- [5] 2019/11/25 15:04:30: SIP Rx udp:192.168.0.122:32768: INVITE sip:3924736100@192.168.0.20;user=phone SIP/2.0 Via: SIP/2.0/UDP 192.168.0.122:32768;branch=z9hG4bK-8ul4pxaeyvc4;rport From: "Massimo" <sip:22@192.168.0.20>;tag=i5wnjw30wn To: <sip:3924736100@192.168.0.20;user=phone> Call-ID: 5ddbdf6e364f-9obmngp8ajpr CSeq: 1 INVITE Max-Forwards: 70 Contact: <sip:22@192.168.0.122:32768;line=j42kzwla>;reg-id=1 X-Serialnumber: 000413741F17 P-Key-Flags: resolution="31x13", keys="4" User-Agent: snom710/8.7.3.8 Accept: application/sdp Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO, UPDATE Allow-Events: talk, hold, refer, call-info Supported: timer, 100rel, replaces, from-change Session-Expires: 3600;refresher=uas Min-SE: 90 Content-Type: application/sdp Content-Length: 487 v=0 o=root 715588282 715588282 IN IP4 192.168.0.122 s=call c=IN IP4 192.168.0.122 t=0 0 m=audio 51188 RTP/AVP 9 0 8 3 99 108 18 101 a=crypto:1 AES_CM_128_HMAC_SHA1_32 inline:tUopLuwYYRDMfDES+4uDtpVdcabZxJxxDU21g/yu a=rtpmap:9 G722/8000 a=rtpmap:0 PCMU/8000 a=rtpmap:8 PCMA/8000 a=rtpmap:3 GSM/8000 a=rtpmap:99 G726-32/8000 a=rtpmap:108 AAL2-G726-32/8000 a=rtpmap:18 G729/8000 a=fmtp:18 annexb=no a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-15 a=ptime:20 a=sendrecv [5] 2019/11/25 15:04:30: SIP Tx udp:192.168.0.122:32768: SIP/2.0 100 Trying Via: SIP/2.0/UDP 192.168.0.122:32768;branch=z9hG4bK-8ul4pxaeyvc4;rport=32768 From: "Massimo" <sip:22@192.168.0.20>;tag=i5wnjw30wn To: <sip:3924736100@192.168.0.20;user=phone>;tag=08910ce20e Call-ID: 5ddbdf6e364f-9obmngp8ajpr CSeq: 1 INVITE Content-Length: 0 [5] 2019/11/25 15:04:30: SIP Tx udp:192.168.0.122:32768: SIP/2.0 401 Authentication Required Via: SIP/2.0/UDP 192.168.0.122:32768;branch=z9hG4bK-8ul4pxaeyvc4;rport=32768 From: "Massimo" <sip:22@192.168.0.20>;tag=i5wnjw30wn To: <sip:3924736100@192.168.0.20;user=phone>;tag=08910ce20e Call-ID: 5ddbdf6e364f-9obmngp8ajpr CSeq: 1 INVITE User-Agent: snomONE/4.5.0.1062 Coma Berenicids WWW-Authenticate: Digest realm="192.168.0.20",nonce="bd2dbc1b8c0afe70c9094203a2f64ff0",domain="sip:3924736100@192.168.0.20;user=phone",algorithm=MD5 Content-Length: 0 [5] 2019/11/25 15:04:30: SIP Rx udp:192.168.0.122:32768: ACK sip:3924736100@192.168.0.20;user=phone SIP/2.0 Via: SIP/2.0/UDP 192.168.0.122:32768;branch=z9hG4bK-8ul4pxaeyvc4;rport From: "Massimo" <sip:22@192.168.0.20>;tag=i5wnjw30wn To: <sip:3924736100@192.168.0.20;user=phone>;tag=08910ce20e Call-ID: 5ddbdf6e364f-9obmngp8ajpr CSeq: 1 ACK Max-Forwards: 70 Contact: <sip:22@192.168.0.122:32768;line=j42kzwla>;reg-id=1 Content-Length: 0 [5] 2019/11/25 15:04:30: SIP Rx udp:192.168.0.122:32768: INVITE sip:3924736100@192.168.0.20;user=phone SIP/2.0 Via: SIP/2.0/UDP 192.168.0.122:32768;branch=z9hG4bK-w19p60hl2qyl;rport From: "Massimo" <sip:22@192.168.0.20>;tag=i5wnjw30wn To: <sip:3924736100@192.168.0.20;user=phone> Call-ID: 5ddbdf6e364f-9obmngp8ajpr CSeq: 2 INVITE Max-Forwards: 70 Contact: <sip:22@192.168.0.122:32768;line=j42kzwla>;reg-id=1 X-Serialnumber: 000413741F17 P-Key-Flags: resolution="31x13", keys="4" User-Agent: snom710/8.7.3.8 Accept: application/sdp Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO, UPDATE Allow-Events: talk, hold, refer, call-info Supported: timer, 100rel, replaces, from-change Session-Expires: 3600;refresher=uas Min-SE: 90 Authorization: Digest username="22",realm="192.168.0.20",nonce="bd2dbc1b8c0afe70c9094203a2f64ff0",uri="sip:3924736100@192.168.0.20;user=phone",response="e0fde557360556484cbebb027e617196",algorithm=MD5 Content-Type: application/sdp Content-Length: 487 v=0 o=root 715588282 715588282 IN IP4 192.168.0.122 s=call c=IN IP4 192.168.0.122 t=0 0 m=audio 51188 RTP/AVP 9 0 8 3 99 108 18 101 a=crypto:1 AES_CM_128_HMAC_SHA1_32 inline:tUopLuwYYRDMfDES+4uDtpVdcabZxJxxDU21g/yu a=rtpmap:9 G722/8000 a=rtpmap:0 PCMU/8000 a=rtpmap:8 PCMA/8000 a=rtpmap:3 GSM/8000 a=rtpmap:99 G726-32/8000 a=rtpmap:108 AAL2-G726-32/8000 a=rtpmap:18 G729/8000 a=fmtp:18 annexb=no a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-15 a=ptime:20 a=sendrecv [7] 2019/11/25 15:04:30: Set packet length to 20 [6] 2019/11/25 15:04:30: Call-leg 27: Sending RTP for 5ddbdf6e364f-9obmngp8ajpr to 192.168.0.122:51188, codec not set yet [5] 2019/11/25 15:04:30: SIP Tx udp:192.168.0.122:32768: SIP/2.0 100 Trying Via: SIP/2.0/UDP 192.168.0.122:32768;branch=z9hG4bK-w19p60hl2qyl;rport=32768 From: "Massimo" <sip:22@192.168.0.20>;tag=i5wnjw30wn To: <sip:3924736100@192.168.0.20;user=phone>;tag=08910ce20e Call-ID: 5ddbdf6e364f-9obmngp8ajpr CSeq: 2 INVITE Content-Length: 0 [7] 2019/11/25 15:04:30: Call port 27: set_codecs for 5ddbdf6e364f-9obmngp8ajpr codecs "", codec_preference count 6 [5] 2019/11/25 15:04:30: Dialplan "Standard": Match 3924736100@192.168.0.20 to sip:3924736100@voip.eutelia.it;user=phone on trunk Add39 [7] 2019/11/25 15:04:30: Call port 28: set_codecs for c1d7de23@pbx codecs "8 0 9 2", codec_preference count 5 [5] 2019/11/25 15:04:30: SIP Tx udp:83.211.227.21:5060: INVITE sip:3924736100@voip.eutelia.it;user=phone SIP/2.0 Via: SIP/2.0/UDP 192.168.0.20:5060;branch=z9hG4bK-a900d1f1592af7c76418d7b4e8306031;rport From: "Massimo Trallori" <sip:22@pbx.company.com;user=phone>;tag=1872920554 To: <sip:3924736100@pbx.company.com;user=phone> Call-ID: c1d7de23@pbx CSeq: 28690 INVITE Max-Forwards: 70 Contact: <sip:0550354766@192.168.0.20:5060;transport=udp> Supported: 100rel, replaces, norefersub Allow-Events: refer Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE Accept: application/sdp User-Agent: snomONE/4.5.0.1062 Coma Berenicids P-Asserted-Identity: "0550354766" <sip:0550354766@voip.eutelia.it> P-Charging-Vector: icid-value=;icid-generated-at=192.168.0.20;orig-ioi=pbx.company.com Content-Type: application/sdp Content-Length: 312 v=0 o=- 627161437 627161437 IN IP4 192.168.0.20 s=- c=IN IP4 192.168.0.20 t=0 0 m=audio 59168 RTP/AVP 8 0 9 2 101 a=rtpmap:8 pcma/8000 a=rtpmap:0 pcmu/8000 a=rtpmap:9 g722/8000 a=rtpmap:2 g726-32/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=rtcp-xr:rcvr-rtt=all voip-metrics a=sendrecv [7] 2019/11/25 15:04:30: Set packet length to 20 [5] 2019/11/25 15:04:30: set codec: codec pcmu/8000 is set to call-leg 27 [6] 2019/11/25 15:04:30: Call-leg 27: Codec pcmu/8000 is chosen for call id 5ddbdf6e364f-9obmngp8ajpr [5] 2019/11/25 15:04:30: SIP Tx udp:192.168.0.122:32768: SIP/2.0 183 Session Progress Via: SIP/2.0/UDP 192.168.0.122:32768;branch=z9hG4bK-w19p60hl2qyl;rport=32768 From: "Massimo" <sip:22@192.168.0.20>;tag=i5wnjw30wn To: <sip:3924736100@192.168.0.20;user=phone>;tag=08910ce20e Call-ID: 5ddbdf6e364f-9obmngp8ajpr CSeq: 2 INVITE Contact: <sip:22@192.168.0.20:5060> Supported: 100rel, replaces, norefersub Allow-Events: refer Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE Accept: application/sdp User-Agent: snomONE/4.5.0.1062 Coma Berenicids Require: 100rel RSeq: 1 Content-Type: application/sdp Content-Length: 351 v=0 o=- 1846703428 1846703428 IN IP4 192.168.0.20 s=- c=IN IP4 192.168.0.20 t=0 0 m=audio 63654 RTP/AVP 0 8 9 99 3 101 a=rtpmap:0 pcmu/8000 a=rtpmap:8 pcma/8000 a=rtpmap:9 g722/8000 a=rtpmap:99 g726-32/8000 a=rtpmap:3 gsm/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=ptime:20 a=rtcp-xr:rcvr-rtt=all voip-metrics a=sendrecv [5] 2019/11/25 15:04:30: SIP Rx udp:192.168.0.122:32768: PRACK sip:22@192.168.0.20:5060 SIP/2.0 Via: SIP/2.0/UDP 192.168.0.122:32768;branch=z9hG4bK-6vtq4sjiynrv;rport From: "Massimo" <sip:22@192.168.0.20>;tag=i5wnjw30wn To: <sip:3924736100@192.168.0.20;user=phone>;tag=08910ce20e Call-ID: 5ddbdf6e364f-9obmngp8ajpr CSeq: 3 PRACK Max-Forwards: 70 Contact: <sip:22@192.168.0.122:32768;line=j42kzwla>;reg-id=1 RAck: 1 2 INVITE Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO, UPDATE Allow-Events: talk, hold, refer, call-info Content-Length: 0 [5] 2019/11/25 15:04:30: SIP Tx udp:192.168.0.122:32768: SIP/2.0 200 Ok Via: SIP/2.0/UDP 192.168.0.122:32768;branch=z9hG4bK-6vtq4sjiynrv;rport=32768 From: "Massimo" <sip:22@192.168.0.20>;tag=i5wnjw30wn To: <sip:3924736100@192.168.0.20;user=phone>;tag=08910ce20e Call-ID: 5ddbdf6e364f-9obmngp8ajpr CSeq: 3 PRACK Contact: <sip:22@192.168.0.20:5060> User-Agent: snomONE/4.5.0.1062 Coma Berenicids Content-Length: 0 [5] 2019/11/25 15:04:30: SIP Rx udp:83.211.227.21:5060: SIP/2.0 100 Trying Via: SIP/2.0/UDP 192.168.0.20:5060;received=79.7.98.254;branch=z9hG4bK-a900d1f1592af7c76418d7b4e8306031;rport=5060 From: "Massimo Trallori" <sip:22@pbx.company.com;user=phone>;tag=1872920554 To: <sip:3924736100@pbx.company.com;user=phone> Call-ID: c1d7de23@pbx CSeq: 28690 INVITE Server: SPS CI MI GW 04 Content-Length: 0 [5] 2019/11/25 15:04:30: SIP Rx udp:83.211.227.21:5060: SIP/2.0 407 Proxy Authentication Required Via: SIP/2.0/UDP 192.168.0.20:5060;received=79.7.98.254;branch=z9hG4bK-a900d1f1592af7c76418d7b4e8306031;rport=5060 From: "Massimo Trallori" <sip:22@pbx.company.com;user=phone>;tag=1872920554 To: <sip:3924736100@pbx.company.com;user=phone>;tag=c040a69dfc7733bdec8c921a7a9f2d3a.1f07 Call-ID: c1d7de23@pbx CSeq: 28690 INVITE Proxy-Authenticate: Digest realm="voip.eutelia.it", nonce="5ddbdfaaa75315e66eb53d51e7be6ec5444d88dc", qop="auth" Server: SPS CI MI GW 04 Content-Length: 0 [5] 2019/11/25 15:04:30: SIP Tx udp:83.211.227.21:5060: ACK sip:3924736100@voip.eutelia.it;user=phone SIP/2.0 Via: SIP/2.0/UDP 192.168.0.20:5060;branch=z9hG4bK-a900d1f1592af7c76418d7b4e8306031;rport From: "Massimo Trallori" <sip:22@pbx.company.com;user=phone>;tag=1872920554 To: <sip:3924736100@pbx.company.com;user=phone>;tag=c040a69dfc7733bdec8c921a7a9f2d3a.1f07 Call-ID: c1d7de23@pbx CSeq: 28690 ACK Max-Forwards: 70 Content-Length: 0 [5] 2019/11/25 15:04:30: SIP Tx udp:83.211.227.21:5060: INVITE sip:3924736100@voip.eutelia.it;user=phone SIP/2.0 Via: SIP/2.0/UDP 192.168.0.20:5060;branch=z9hG4bK-fbe44c8a92cc323b6876e8e9d438f12d;rport From: "Massimo Trallori" <sip:22@pbx.company.com;user=phone>;tag=1872920554 To: <sip:3924736100@pbx.company.com;user=phone> Call-ID: c1d7de23@pbx CSeq: 28691 INVITE Max-Forwards: 70 Contact: <sip:0550354766@192.168.0.20:5060;transport=udp> Supported: 100rel, replaces, norefersub Allow-Events: refer Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE Accept: application/sdp User-Agent: snomONE/4.5.0.1062 Coma Berenicids P-Asserted-Identity: "0550354766" <sip:0550354766@voip.eutelia.it> P-Charging-Vector: icid-value=;icid-generated-at=192.168.0.20;orig-ioi=pbx.company.com Proxy-Authorization: Digest realm="voip.eutelia.it",nonce="5ddbdfaaa75315e66eb53d51e7be6ec5444d88dc",response="b9e0efe7d484ab9f2861b6a866a89b60",username="0550354766",uri="sip:3924736100@voip.eutelia.it;user=phone",qop="auth",nc=00000001,cnonce="db8511cd",algorithm=MD5 Content-Type: application/sdp Content-Length: 312 v=0 o=- 627161437 627161437 IN IP4 192.168.0.20 s=- c=IN IP4 192.168.0.20 t=0 0 m=audio 59168 RTP/AVP 8 0 9 2 101 a=rtpmap:8 pcma/8000 a=rtpmap:0 pcmu/8000 a=rtpmap:9 g722/8000 a=rtpmap:2 g726-32/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=rtcp-xr:rcvr-rtt=all voip-metrics a=sendrecv [5] 2019/11/25 15:04:30: SIP Rx udp:83.211.227.21:5060: SIP/2.0 100 Trying Via: SIP/2.0/UDP 192.168.0.20:5060;received=79.7.98.254;branch=z9hG4bK-fbe44c8a92cc323b6876e8e9d438f12d;rport=5060 From: "Massimo Trallori" <sip:22@pbx.company.com;user=phone>;tag=1872920554 To: <sip:3924736100@pbx.company.com;user=phone> Call-ID: c1d7de23@pbx CSeq: 28691 INVITE Server: SPS CI MI GW 04 Content-Length: 0 [5] 2019/11/25 15:04:30: SIP Rx udp:83.211.227.21:5060: SIP/2.0 403 From user does not match authenticated user Via: SIP/2.0/UDP 192.168.0.20:5060;received=79.7.98.254;branch=z9hG4bK-fbe44c8a92cc323b6876e8e9d438f12d;rport=5060 From: "Massimo Trallori" <sip:22@pbx.company.com;user=phone>;tag=1872920554 To: <sip:3924736100@pbx.company.com;user=phone>;tag=c040a69dfc7733bdec8c921a7a9f2d3a.0d91 Call-ID: c1d7de23@pbx CSeq: 28691 INVITE Server: SPS CI MI GW 04 Content-Length: 0 [7] 2019/11/25 15:04:30: Call c1d7de23@pbx: Clear last INVITE [5] 2019/11/25 15:04:30: SIP Tx udp:83.211.227.21:5060: ACK sip:3924736100@voip.eutelia.it;user=phone SIP/2.0 Via: SIP/2.0/UDP 192.168.0.20:5060;branch=z9hG4bK-fbe44c8a92cc323b6876e8e9d438f12d;rport From: "Massimo Trallori" <sip:22@pbx.company.com;user=phone>;tag=1872920554 To: <sip:3924736100@pbx.company.com;user=phone>;tag=c040a69dfc7733bdec8c921a7a9f2d3a.0d91 Call-ID: c1d7de23@pbx CSeq: 28691 ACK Max-Forwards: 70 Contact: <sip:0550354766@192.168.0.20:5060;transport=udp> P-Asserted-Identity: "0550354766" <sip:0550354766@voip.eutelia.it> P-Charging-Vector: icid-value=;icid-generated-at=192.168.0.20;orig-ioi=pbx.company.com Proxy-Authorization: Digest realm="voip.eutelia.it",nonce="5ddbdfaaa75315e66eb53d51e7be6ec5444d88dc",response="c248a8738ba239f6491779de876d593f",username="0550354766",uri="sip:3924736100@voip.eutelia.it;user=phone",qop="auth",nc=00000002,cnonce="e28b445d",algorithm=MD5 Content-Length: 0 [5] 2019/11/25 15:04:30: INVITE Response 403 From user does not match authenticated user: Terminate c1d7de23@pbx [5] 2019/11/25 15:04:30: SIP Tx udp:192.168.0.122:32768: SIP/2.0 403 From user does not match authenticated user Via: SIP/2.0/UDP 192.168.0.122:32768;branch=z9hG4bK-w19p60hl2qyl;rport=32768 From: "Massimo" <sip:22@192.168.0.20>;tag=i5wnjw30wn To: <sip:3924736100@192.168.0.20;user=phone>;tag=08910ce20e Call-ID: 5ddbdf6e364f-9obmngp8ajpr CSeq: 2 INVITE Contact: <sip:22@192.168.0.20:5060> Supported: 100rel, replaces, norefersub Allow-Events: refer Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE Accept: application/sdp User-Agent: snomONE/4.5.0.1062 Coma Berenicids Content-Length: 0 [5] 2019/11/25 15:04:30: SIP Rx udp:192.168.0.122:32768: ACK sip:3924736100@192.168.0.20;user=phone SIP/2.0 Via: SIP/2.0/UDP 192.168.0.122:32768;branch=z9hG4bK-w19p60hl2qyl;rport From: "Massimo" <sip:22@192.168.0.20>;tag=i5wnjw30wn To: <sip:3924736100@192.168.0.20;user=phone>;tag=08910ce20e Call-ID: 5ddbdf6e364f-9obmngp8ajpr CSeq: 2 ACK Max-Forwards: 70 Contact: <sip:22@192.168.0.122:32768;line=j42kzwla>;reg-id=1 Content-Length: 0 Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 25, 2019 Report Share Posted November 25, 2019 Well this is the problem: "SIP/2.0 403 From user does not match authenticated user" - which is obviously the problem. The "From" uses 22. Try to put the username into the account field and username field - that should solve the problem. Quote Link to comment Share on other sites More sharing options...
DADO service Posted November 26, 2019 Author Report Share Posted November 26, 2019 Thanks! Quote Link to comment Share on other sites More sharing options...
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