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No outgoing calls with Eutelia service

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I use Snom One Mini and Snom 710 phones.
The customer has moved in a new office and I have to update the configuration in the pbx and add a new trunk for Eutelia VoIP service (the previous one was for an ISDN gateway).
The problem is that incoming and internal calls work perfectly but outgoing calls abort silently in the pbx with no duration in the log.
I tried everything could concern with the trunk but no result.
Please, can you help me?

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Inbound problems are usually harder than outbound. Can you post the SIP response to the INVITE that the trunk provider sends? That might give us a clue...

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Thanks for the prompt response. Hereby the full log file.
Thanks in advance.
Orlando

----------

[5] 2019/11/25 15:04:30: SIP Rx udp:192.168.0.122:32768:
INVITE sip:3924736100@192.168.0.20;user=phone SIP/2.0
Via: SIP/2.0/UDP 192.168.0.122:32768;branch=z9hG4bK-8ul4pxaeyvc4;rport
From: "Massimo" <sip:22@192.168.0.20>;tag=i5wnjw30wn
To: <sip:3924736100@192.168.0.20;user=phone>
Call-ID: 5ddbdf6e364f-9obmngp8ajpr
CSeq: 1 INVITE
Max-Forwards: 70
Contact: <sip:22@192.168.0.122:32768;line=j42kzwla>;reg-id=1
X-Serialnumber: 000413741F17
P-Key-Flags: resolution="31x13", keys="4"
User-Agent: snom710/8.7.3.8
Accept: application/sdp
Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO, UPDATE
Allow-Events: talk, hold, refer, call-info
Supported: timer, 100rel, replaces, from-change
Session-Expires: 3600;refresher=uas
Min-SE: 90
Content-Type: application/sdp
Content-Length: 487

v=0
o=root 715588282 715588282 IN IP4 192.168.0.122
s=call
c=IN IP4 192.168.0.122
t=0 0
m=audio 51188 RTP/AVP 9 0 8 3 99 108 18 101
a=crypto:1 AES_CM_128_HMAC_SHA1_32 inline:tUopLuwYYRDMfDES+4uDtpVdcabZxJxxDU21g/yu
a=rtpmap:9 G722/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:3 GSM/8000
a=rtpmap:99 G726-32/8000
a=rtpmap:108 AAL2-G726-32/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
a=sendrecv
[5] 2019/11/25 15:04:30: SIP Tx udp:192.168.0.122:32768:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 192.168.0.122:32768;branch=z9hG4bK-8ul4pxaeyvc4;rport=32768
From: "Massimo" <sip:22@192.168.0.20>;tag=i5wnjw30wn
To: <sip:3924736100@192.168.0.20;user=phone>;tag=08910ce20e
Call-ID: 5ddbdf6e364f-9obmngp8ajpr
CSeq: 1 INVITE
Content-Length: 0
 
[5] 2019/11/25 15:04:30: SIP Tx udp:192.168.0.122:32768:
SIP/2.0 401 Authentication Required
Via: SIP/2.0/UDP 192.168.0.122:32768;branch=z9hG4bK-8ul4pxaeyvc4;rport=32768
From: "Massimo" <sip:22@192.168.0.20>;tag=i5wnjw30wn
To: <sip:3924736100@192.168.0.20;user=phone>;tag=08910ce20e
Call-ID: 5ddbdf6e364f-9obmngp8ajpr
CSeq: 1 INVITE
User-Agent: snomONE/4.5.0.1062 Coma Berenicids
WWW-Authenticate: Digest realm="192.168.0.20",nonce="bd2dbc1b8c0afe70c9094203a2f64ff0",domain="sip:3924736100@192.168.0.20;user=phone",algorithm=MD5
Content-Length: 0
 
[5] 2019/11/25 15:04:30: SIP Rx udp:192.168.0.122:32768:
ACK sip:3924736100@192.168.0.20;user=phone SIP/2.0
Via: SIP/2.0/UDP 192.168.0.122:32768;branch=z9hG4bK-8ul4pxaeyvc4;rport
From: "Massimo" <sip:22@192.168.0.20>;tag=i5wnjw30wn
To: <sip:3924736100@192.168.0.20;user=phone>;tag=08910ce20e
Call-ID: 5ddbdf6e364f-9obmngp8ajpr
CSeq: 1 ACK
Max-Forwards: 70
Contact: <sip:22@192.168.0.122:32768;line=j42kzwla>;reg-id=1
Content-Length: 0
 
[5] 2019/11/25 15:04:30: SIP Rx udp:192.168.0.122:32768:
INVITE sip:3924736100@192.168.0.20;user=phone SIP/2.0
Via: SIP/2.0/UDP 192.168.0.122:32768;branch=z9hG4bK-w19p60hl2qyl;rport
From: "Massimo" <sip:22@192.168.0.20>;tag=i5wnjw30wn
To: <sip:3924736100@192.168.0.20;user=phone>
Call-ID: 5ddbdf6e364f-9obmngp8ajpr
CSeq: 2 INVITE
Max-Forwards: 70
Contact: <sip:22@192.168.0.122:32768;line=j42kzwla>;reg-id=1
X-Serialnumber: 000413741F17
P-Key-Flags: resolution="31x13", keys="4"
User-Agent: snom710/8.7.3.8
Accept: application/sdp
Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO, UPDATE
Allow-Events: talk, hold, refer, call-info
Supported: timer, 100rel, replaces, from-change
Session-Expires: 3600;refresher=uas
Min-SE: 90
Authorization: Digest username="22",realm="192.168.0.20",nonce="bd2dbc1b8c0afe70c9094203a2f64ff0",uri="sip:3924736100@192.168.0.20;user=phone",response="e0fde557360556484cbebb027e617196",algorithm=MD5
Content-Type: application/sdp
Content-Length: 487

v=0
o=root 715588282 715588282 IN IP4 192.168.0.122
s=call
c=IN IP4 192.168.0.122
t=0 0
m=audio 51188 RTP/AVP 9 0 8 3 99 108 18 101
a=crypto:1 AES_CM_128_HMAC_SHA1_32 inline:tUopLuwYYRDMfDES+4uDtpVdcabZxJxxDU21g/yu
a=rtpmap:9 G722/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:3 GSM/8000
a=rtpmap:99 G726-32/8000
a=rtpmap:108 AAL2-G726-32/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
a=sendrecv
[7] 2019/11/25 15:04:30: Set packet length to 20
[6] 2019/11/25 15:04:30: Call-leg 27: Sending RTP for 5ddbdf6e364f-9obmngp8ajpr to 192.168.0.122:51188, codec not set yet
[5] 2019/11/25 15:04:30: SIP Tx udp:192.168.0.122:32768:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 192.168.0.122:32768;branch=z9hG4bK-w19p60hl2qyl;rport=32768
From: "Massimo" <sip:22@192.168.0.20>;tag=i5wnjw30wn
To: <sip:3924736100@192.168.0.20;user=phone>;tag=08910ce20e
Call-ID: 5ddbdf6e364f-9obmngp8ajpr
CSeq: 2 INVITE
Content-Length: 0
 
[7] 2019/11/25 15:04:30: Call port 27: set_codecs for 5ddbdf6e364f-9obmngp8ajpr codecs "", codec_preference count 6
[5] 2019/11/25 15:04:30: Dialplan "Standard": Match 3924736100@192.168.0.20 to sip:3924736100@voip.eutelia.it;user=phone on trunk Add39
[7] 2019/11/25 15:04:30: Call port 28: set_codecs for c1d7de23@pbx codecs "8 0 9 2", codec_preference count 5
[5] 2019/11/25 15:04:30: SIP Tx udp:83.211.227.21:5060:
INVITE sip:3924736100@voip.eutelia.it;user=phone SIP/2.0
Via: SIP/2.0/UDP 192.168.0.20:5060;branch=z9hG4bK-a900d1f1592af7c76418d7b4e8306031;rport
From: "Massimo Trallori" <sip:22@pbx.company.com;user=phone>;tag=1872920554
To: <sip:3924736100@pbx.company.com;user=phone>
Call-ID: c1d7de23@pbx
CSeq: 28690 INVITE
Max-Forwards: 70
Contact: <sip:0550354766@192.168.0.20:5060;transport=udp>
Supported: 100rel, replaces, norefersub
Allow-Events: refer
Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE
Accept: application/sdp
User-Agent: snomONE/4.5.0.1062 Coma Berenicids
P-Asserted-Identity: "0550354766" <sip:0550354766@voip.eutelia.it>
P-Charging-Vector: icid-value=;icid-generated-at=192.168.0.20;orig-ioi=pbx.company.com
Content-Type: application/sdp
Content-Length: 312

v=0
o=- 627161437 627161437 IN IP4 192.168.0.20
s=-
c=IN IP4 192.168.0.20
t=0 0
m=audio 59168 RTP/AVP 8 0 9 2 101
a=rtpmap:8 pcma/8000
a=rtpmap:0 pcmu/8000
a=rtpmap:9 g722/8000
a=rtpmap:2 g726-32/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=rtcp-xr:rcvr-rtt=all voip-metrics
a=sendrecv
[7] 2019/11/25 15:04:30: Set packet length to 20
[5] 2019/11/25 15:04:30: set codec: codec pcmu/8000 is set to call-leg 27
[6] 2019/11/25 15:04:30: Call-leg 27: Codec pcmu/8000 is chosen for call id 5ddbdf6e364f-9obmngp8ajpr
[5] 2019/11/25 15:04:30: SIP Tx udp:192.168.0.122:32768:
SIP/2.0 183 Session Progress
Via: SIP/2.0/UDP 192.168.0.122:32768;branch=z9hG4bK-w19p60hl2qyl;rport=32768
From: "Massimo" <sip:22@192.168.0.20>;tag=i5wnjw30wn
To: <sip:3924736100@192.168.0.20;user=phone>;tag=08910ce20e
Call-ID: 5ddbdf6e364f-9obmngp8ajpr
CSeq: 2 INVITE
Contact: <sip:22@192.168.0.20:5060>
Supported: 100rel, replaces, norefersub
Allow-Events: refer
Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE
Accept: application/sdp
User-Agent: snomONE/4.5.0.1062 Coma Berenicids
Require: 100rel
RSeq: 1
Content-Type: application/sdp
Content-Length: 351

v=0
o=- 1846703428 1846703428 IN IP4 192.168.0.20
s=-
c=IN IP4 192.168.0.20
t=0 0
m=audio 63654 RTP/AVP 0 8 9 99 3 101
a=rtpmap:0 pcmu/8000
a=rtpmap:8 pcma/8000
a=rtpmap:9 g722/8000
a=rtpmap:99 g726-32/8000
a=rtpmap:3 gsm/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20
a=rtcp-xr:rcvr-rtt=all voip-metrics
a=sendrecv
[5] 2019/11/25 15:04:30: SIP Rx udp:192.168.0.122:32768:
PRACK sip:22@192.168.0.20:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.0.122:32768;branch=z9hG4bK-6vtq4sjiynrv;rport
From: "Massimo" <sip:22@192.168.0.20>;tag=i5wnjw30wn
To: <sip:3924736100@192.168.0.20;user=phone>;tag=08910ce20e
Call-ID: 5ddbdf6e364f-9obmngp8ajpr
CSeq: 3 PRACK
Max-Forwards: 70
Contact: <sip:22@192.168.0.122:32768;line=j42kzwla>;reg-id=1
RAck: 1 2 INVITE
Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO, UPDATE
Allow-Events: talk, hold, refer, call-info
Content-Length: 0
 
[5] 2019/11/25 15:04:30: SIP Tx udp:192.168.0.122:32768:
SIP/2.0 200 Ok
Via: SIP/2.0/UDP 192.168.0.122:32768;branch=z9hG4bK-6vtq4sjiynrv;rport=32768
From: "Massimo" <sip:22@192.168.0.20>;tag=i5wnjw30wn
To: <sip:3924736100@192.168.0.20;user=phone>;tag=08910ce20e
Call-ID: 5ddbdf6e364f-9obmngp8ajpr
CSeq: 3 PRACK
Contact: <sip:22@192.168.0.20:5060>
User-Agent: snomONE/4.5.0.1062 Coma Berenicids
Content-Length: 0
 
[5] 2019/11/25 15:04:30: SIP Rx udp:83.211.227.21:5060:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 192.168.0.20:5060;received=79.7.98.254;branch=z9hG4bK-a900d1f1592af7c76418d7b4e8306031;rport=5060
From: "Massimo Trallori" <sip:22@pbx.company.com;user=phone>;tag=1872920554
To: <sip:3924736100@pbx.company.com;user=phone>
Call-ID: c1d7de23@pbx
CSeq: 28690 INVITE
Server: SPS CI MI GW 04
Content-Length: 0
 
[5] 2019/11/25 15:04:30: SIP Rx udp:83.211.227.21:5060:
SIP/2.0 407 Proxy Authentication Required
Via: SIP/2.0/UDP 192.168.0.20:5060;received=79.7.98.254;branch=z9hG4bK-a900d1f1592af7c76418d7b4e8306031;rport=5060
From: "Massimo Trallori" <sip:22@pbx.company.com;user=phone>;tag=1872920554
To: <sip:3924736100@pbx.company.com;user=phone>;tag=c040a69dfc7733bdec8c921a7a9f2d3a.1f07
Call-ID: c1d7de23@pbx
CSeq: 28690 INVITE
Proxy-Authenticate: Digest realm="voip.eutelia.it", nonce="5ddbdfaaa75315e66eb53d51e7be6ec5444d88dc", qop="auth"
Server: SPS CI MI GW 04
Content-Length: 0
 
[5] 2019/11/25 15:04:30: SIP Tx udp:83.211.227.21:5060:
ACK sip:3924736100@voip.eutelia.it;user=phone SIP/2.0
Via: SIP/2.0/UDP 192.168.0.20:5060;branch=z9hG4bK-a900d1f1592af7c76418d7b4e8306031;rport
From: "Massimo Trallori" <sip:22@pbx.company.com;user=phone>;tag=1872920554
To: <sip:3924736100@pbx.company.com;user=phone>;tag=c040a69dfc7733bdec8c921a7a9f2d3a.1f07
Call-ID: c1d7de23@pbx
CSeq: 28690 ACK
Max-Forwards: 70
Content-Length: 0
 
[5] 2019/11/25 15:04:30: SIP Tx udp:83.211.227.21:5060:
INVITE sip:3924736100@voip.eutelia.it;user=phone SIP/2.0
Via: SIP/2.0/UDP 192.168.0.20:5060;branch=z9hG4bK-fbe44c8a92cc323b6876e8e9d438f12d;rport
From: "Massimo Trallori" <sip:22@pbx.company.com;user=phone>;tag=1872920554
To: <sip:3924736100@pbx.company.com;user=phone>
Call-ID: c1d7de23@pbx
CSeq: 28691 INVITE
Max-Forwards: 70
Contact: <sip:0550354766@192.168.0.20:5060;transport=udp>
Supported: 100rel, replaces, norefersub
Allow-Events: refer
Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE
Accept: application/sdp
User-Agent: snomONE/4.5.0.1062 Coma Berenicids
P-Asserted-Identity: "0550354766" <sip:0550354766@voip.eutelia.it>
P-Charging-Vector: icid-value=;icid-generated-at=192.168.0.20;orig-ioi=pbx.company.com
Proxy-Authorization: Digest realm="voip.eutelia.it",nonce="5ddbdfaaa75315e66eb53d51e7be6ec5444d88dc",response="b9e0efe7d484ab9f2861b6a866a89b60",username="0550354766",uri="sip:3924736100@voip.eutelia.it;user=phone",qop="auth",nc=00000001,cnonce="db8511cd",algorithm=MD5
Content-Type: application/sdp
Content-Length: 312

v=0
o=- 627161437 627161437 IN IP4 192.168.0.20
s=-
c=IN IP4 192.168.0.20
t=0 0
m=audio 59168 RTP/AVP 8 0 9 2 101
a=rtpmap:8 pcma/8000
a=rtpmap:0 pcmu/8000
a=rtpmap:9 g722/8000
a=rtpmap:2 g726-32/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=rtcp-xr:rcvr-rtt=all voip-metrics
a=sendrecv
[5] 2019/11/25 15:04:30: SIP Rx udp:83.211.227.21:5060:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 192.168.0.20:5060;received=79.7.98.254;branch=z9hG4bK-fbe44c8a92cc323b6876e8e9d438f12d;rport=5060
From: "Massimo Trallori" <sip:22@pbx.company.com;user=phone>;tag=1872920554
To: <sip:3924736100@pbx.company.com;user=phone>
Call-ID: c1d7de23@pbx
CSeq: 28691 INVITE
Server: SPS CI MI GW 04
Content-Length: 0
 
[5] 2019/11/25 15:04:30: SIP Rx udp:83.211.227.21:5060:
SIP/2.0 403 From user does not match authenticated user
Via: SIP/2.0/UDP 192.168.0.20:5060;received=79.7.98.254;branch=z9hG4bK-fbe44c8a92cc323b6876e8e9d438f12d;rport=5060
From: "Massimo Trallori" <sip:22@pbx.company.com;user=phone>;tag=1872920554
To: <sip:3924736100@pbx.company.com;user=phone>;tag=c040a69dfc7733bdec8c921a7a9f2d3a.0d91
Call-ID: c1d7de23@pbx
CSeq: 28691 INVITE
Server: SPS CI MI GW 04
Content-Length: 0
 
[7] 2019/11/25 15:04:30: Call c1d7de23@pbx: Clear last INVITE
[5] 2019/11/25 15:04:30: SIP Tx udp:83.211.227.21:5060:
ACK sip:3924736100@voip.eutelia.it;user=phone SIP/2.0
Via: SIP/2.0/UDP 192.168.0.20:5060;branch=z9hG4bK-fbe44c8a92cc323b6876e8e9d438f12d;rport
From: "Massimo Trallori" <sip:22@pbx.company.com;user=phone>;tag=1872920554
To: <sip:3924736100@pbx.company.com;user=phone>;tag=c040a69dfc7733bdec8c921a7a9f2d3a.0d91
Call-ID: c1d7de23@pbx
CSeq: 28691 ACK
Max-Forwards: 70
Contact: <sip:0550354766@192.168.0.20:5060;transport=udp>
P-Asserted-Identity: "0550354766" <sip:0550354766@voip.eutelia.it>
P-Charging-Vector: icid-value=;icid-generated-at=192.168.0.20;orig-ioi=pbx.company.com
Proxy-Authorization: Digest realm="voip.eutelia.it",nonce="5ddbdfaaa75315e66eb53d51e7be6ec5444d88dc",response="c248a8738ba239f6491779de876d593f",username="0550354766",uri="sip:3924736100@voip.eutelia.it;user=phone",qop="auth",nc=00000002,cnonce="e28b445d",algorithm=MD5
Content-Length: 0
 
[5] 2019/11/25 15:04:30: INVITE Response 403 From user does not match authenticated user: Terminate c1d7de23@pbx
[5] 2019/11/25 15:04:30: SIP Tx udp:192.168.0.122:32768:
SIP/2.0 403 From user does not match authenticated user
Via: SIP/2.0/UDP 192.168.0.122:32768;branch=z9hG4bK-w19p60hl2qyl;rport=32768
From: "Massimo" <sip:22@192.168.0.20>;tag=i5wnjw30wn
To: <sip:3924736100@192.168.0.20;user=phone>;tag=08910ce20e
Call-ID: 5ddbdf6e364f-9obmngp8ajpr
CSeq: 2 INVITE
Contact: <sip:22@192.168.0.20:5060>
Supported: 100rel, replaces, norefersub
Allow-Events: refer
Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE
Accept: application/sdp
User-Agent: snomONE/4.5.0.1062 Coma Berenicids
Content-Length: 0
 
[5] 2019/11/25 15:04:30: SIP Rx udp:192.168.0.122:32768:
ACK sip:3924736100@192.168.0.20;user=phone SIP/2.0
Via: SIP/2.0/UDP 192.168.0.122:32768;branch=z9hG4bK-w19p60hl2qyl;rport
From: "Massimo" <sip:22@192.168.0.20>;tag=i5wnjw30wn
To: <sip:3924736100@192.168.0.20;user=phone>;tag=08910ce20e
Call-ID: 5ddbdf6e364f-9obmngp8ajpr
CSeq: 2 ACK
Max-Forwards: 70
Contact: <sip:22@192.168.0.122:32768;line=j42kzwla>;reg-id=1
Content-Length: 0

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Well this is the problem: "SIP/2.0 403 From user does not match authenticated user" - which is obviously the problem. The "From" uses 22. Try to put the username into the account field and username field - that should solve the problem. 

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