Voicemail Setup

[Guest EHP]

Hello,

 

I would like to confirm if this is possible. For example, x501 would like to access the voicemail of x500. Per checking, I believe that when we set up a voicemail, we just set one specific number or extension. What if, the end user would like to received voicemail on both extension or let's say multiple extensions/phones?

Thank you.

[Support]

This setting would not work because:

 

1. You're using star codes (not exactly a star code though) which would not take effect here because it needs to be an agent only.

2. They have to be agents only and cannot be a voicemail numbers that don't have a way of logging themselves into the ACDs.

3. To reiterate, the setting is "include the following agent" hence it has to be an agent.

 

You can try a HG and send the call to a Voicemail through it's last stage.