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  1. Support

    Trunk gets automatically blocked with Timeout 408

    Hi Christof, We are aware of this issue and are currently engaged with it. We will update this thread ASAP. We have 62.1 right now, if you'd like to give that a go.
  2. Support

    User portal issues

    Alright, let's try this: Logout from Admin level and login into your user portal mode ONLY via incognito mode ONLY. This happens with us as well sometimes, but it's always a cached entry, or a dead session. Also you can try to login from your chrome on your cell phone or from a colleagues desk. Also make sure your chrome browser is on the latest build: Version 71.0.3578.98 (Official Build) (64-bit)
  3. Support

    User portal issues

    Hi, This image means that your call never went through. Can you please try to make a call from an incognito window of the chrome browser and let us know if that works for you?
  4. Support

    Certificate for SMTP.GMAIL.COM

    Hi, If you're asking about the email settings is it? Then that is attached. There is no certificate required for this whatsoever.
  5. Support

    User portal issues

    Hi, Whichever OS you're on please upgrade to 62.0.3 as these issues are fixed there. All you have to do is enter the number is PBX accepted format and press enter and it'll make a call. You can call using that button and hang up button is differently placed above it.
  6. All he wants to do is receive emails when no one picks up the call on that hunt group right? Just turn on the setting: "Send email about missed calls to" on the Hunt group and enter Boss' email there and you should be all set right?
  7. Hi, You can use a "Make messages available in the following mailboxes" setting available in the mailbox section on an extension level. You will have to do that setting on all 4 extensions and you can choose 2 of your extensions to send the email, or just use one ext to send 2 emails. Email setting would be "abc@d.com;paper@doc.com"
  8. OK, because except for that everything else is empty. Console, network both empty. Chris, do you see any logs that you can share?
  9. This does seem like an issue on 62.0.3.
  10. Support

    Let's Encrypt SSL Certificate support?

    It will create it on a FQDN domain name. So generally that is the Primary name that is assigned. Or you can try to turn off the letsencrypt setting and turn it on again.
  11. Support

    Let's Encrypt SSL Certificate support?

    Might be a solution you can try when the system is not having any calls: You can try to download the tar file of the domain, delete the domain and put it back. This can be one of the ways.
  12. Support

    Snom 735 and Snom 785 do not provision correctly

    What version of the PBX are you on? We have a 62.0.3 out right now on which Snom 735 and 785 both should be provisioning on TLS just fine.
  13. Support

    CounterPath Provisioning

    Hi, Yes it means the Bria Stretto software on the phone. Here are the steps to set it up: https://doc.vodia.com/counterpath
  14. Support

    Find calls by record location

    Hi, Yes our latest PBX has the ability to have the ID of the recording on it and from the console logs it looks like this: https://xxx.vodia.com/rest/domain/xxx.vodia.com/recs?id=593480 So if you're on the latest 62.0.2 version, the links should work as you are imagining. And this is our new PBX API page: https://api.vodia.com/admin_cdr_api
  15. Support

    Pickup calls in answered state

    Call barge in would be the best bet for now. As soon as the RA hears that the manager is on the call, he/she can hang up or excuse themselves from the call. As the transfer is done by the source and cannot be forced by the destination callee, this is the only way to go with it for now.
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