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    Vodia Support

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  1. Under /reg_security.htm , for the "TLS max version" setting, can you try to set it to the highest version available and try this again on 66.0.7?
  2. On the latest 66.0.7 version, we have a ringtone capability added. Please take backup of your current system before upgrading.
  3. This wasn't a problem for us on 66.0.6. How are you trying to enter the user portal? Please let us know your step by step guide. You can use dummy names here, but let us know exact details. You can also email us your test account details and we can test it on your system.
  4. It's just "admin" and blank password for first time login users.
  5. Could you please take a back up and then move to 66.0.7 and let us know if that solves it?
  6. Could you switch the App to work on wifi and make sure that these ports https://doc.vodia.com/vodia_ports are open on your firewall and then make the external call and see if that helps? Please use Chrome browser when dealing with the PBX as Safari has a lot of bugs that we discovered over time.
  7. Hi, There isn't a way for us to accomplish that as that is not possible in the SIP world. You have to hold the call, dial *52 and then press "transfer".
  8. This is what those fields are. Maybe your translations are messed up. Please try to switch browsers and / or go to /reg_translation.htm , turn it on, save it turn it off save it and see if that solves the problem. We're aware of the "Can see calls of the domain" problem, will update this thread once it's fixed.
  9. You need to create one on vodia.zammad.com
  10. This might help more: https://doc.vodia.com/vodia_ports
  11. If possible can you please take a snapshot of the PBX and upgrade to the latest version 66.0.7 which maybe have fixed an issue with Google's API. Here's the update http://portal.vodia.com/downloads/pbx/version-66.0.7.xml
  12. It's the "Auth PIN" that you have to enter on the Vodia PBX to be later used on Snom's GUI after it's provisioned.
  13. Could you give us the details / screenshots of the error that you see? What is the PBX version that you're on?
  14. Support

    Voicemail Setup

    This setting would not work because: 1. You're using star codes (not exactly a star code though) which would not take effect here because it needs to be an agent only. 2. They have to be agents only and cannot be a voicemail numbers that don't have a way of logging themselves into the ACDs. 3. To reiterate, the setting is "include the following agent" hence it has to be an agent. You can try a HG and send the call to a Voicemail through it's last stage.
  15. Could you please ctrl + F for "Auto attendant" on https://doc.vodia.com/microsoft_teams and see if that answers your question?
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