Support

Call barge in would be the best bet for now. As soon as the RA hears that the manager is on the call, he/she can hang up or excuse themselves from the call. As the transfer is done by the source and cannot be forced by the destination callee, this is the only way to go with it for now.

If you're on the latest version which is 62.0.1, this issue disappears after a certain amount of time. It still has to be fixed though, but it does disappear in a few hours.

Hi, We dug up one of the strings that worked for us previously: from-cell:ext-ani from-cell:dom-ani from-trunk:from acd-ani ext-ani trunk-prefix dom-ani trunk-ani Please try it out.

Yes !

Its working on our server here. Make sure it's not a K9 model and only 3PCC. What do your TLS logs say from PBX admin level?

Hi, Thank you for bringing this to our notice. This request has been forwarded to the developers.

Hi, You turned on the admin level logs and set everything to level 9 right? Even then, nothing while the phone tries to fetch files?

Hi, yealink_favorite.xml is a separate file that will be sent to the phone.

Which means your mac address has been entered on some other domain or some other extension already. If it is just a glitch on the GUI and you are sure that the MAC has not been added somewhere else, then you can simply find that mac address in the usr/local/pbx/macs (default linux path) folder and delete that MAC from there. Look for "macs" folder in your default directory. Could be C://Vodia networks/Vodia PBX/macs for you (don't exactly remember as I use Linux here).

In that case, it might actually be a bug and hence 5.2.5 was introduced to fix it. So on and so forth. You can always upgrade, as developers won't be working on that build anymore.

Hi, Try this: https://portal.vodia.com/en/freshbooks

The latest release is of 62.0 version.

If you want to do it for a group of phones, then you will have to do it separately on the extension level of each phone. "Group" as such isn't defined on the PBX.

Hi, 1. It can be either, as long as it's resolvable and enabled for your phone to reach. 2. Look for "Customize" section on Extension, Domain and Admin level. We have shared a screenshot from the extension level.

Hi, Not sure about the 22 and 28P model but we do have the entry for 29G model and it should be in this format: #Configure wallpaper {if_model T29G T46G T38G T32G} wallpaper_upload.url = {http-url}/logo-480x272.jpg phone_setting.backgrounds = Config:logo-480x272.jpg {fi_model} So please keep it in this format and remove .dob file settings from there and it should work as it currently works on our T58 model sitting on our desk.

Hi, For the web interface please use a SVG image. This will make sure that your logo will appear clear on all devices. For the provisioning of VoIP phones, please upload an image with a high resolution. The system will resize it according to the needs to the device. Just be sure that you're on the latest 61.1 and the rest will be taken care of by the PBX.

Hi, We don't have Skype for Business as of now and might not have a plan in the near future to include it. We do now support ActiveSync, Zoho and SalesForce CRM now.

Hi, Make sure your Plug and Play settings look like the image attached and also switch to TCP/UDP and try again. What's the error that you're getting?

Hi, Like we mentioned earlier, you cannot manually upload files. Which exact phone are you getting that error for?

Hi, Do you mean Auto provision via the RPS server or manually? All other customers are able to manually provision almost all the polycom and GXP models except for some like soundstation ip 5000. Also try switching to TCP or UDP and try provisioning again. Look into the logs for each to know what would be blocking it from registering.

Hi, If you're on the latest 61.1, we've added the new polycom phones that we support on there, so you would be able to provision it. You cannot manually add the XML file anywhere on the PBX.

Hi, Yes, we've noticed them. Thanks for letting us know anyway. This will be forwarded to developers.

Hi, You won't be able to customize the username password section from there as it is either system generated or you can set it as advised earlier in this thread. Hence we don't allow to change that part of the template, rest sections of the template can be edited and saved though.

Hi, Try this API: curl -u admin:password -D - http://<PBX_IP:Port>/rest/domain/<domain_name>/user_settings/<conf_account> -X POST -d "{'pin':'2222','upin':'3333'}"

Hi, On the latest version of the PBX 61.0 and above you can set the recordings to get cleaned up after specified interval of times from this page: /reg_recording.htm If you're not on the latest then you can manually delete them from the recordings folder under the PBX directory for now.