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Support

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Everything posted by Support

  1. Support

    AuthID

    Nope, you do not need a handset at all to make a call from the browser. That's the beauty of it. Just make sure you're logged into the browser (Chrome ONLY) via https and not http and make sure your license supports "webrtc calls" (it will say that on the /reg_status.htm page) and your firewall is open for all the SIP and RTP necessary ports on the router and on your laptop as well (infact take down the laptop firewall to make sure it's not hindering your call at all momentarily for testing). And make a call to another extension (if you have any provisioned / registered) or to your cell phone (given you have a trunk and a working dial plan set already) and hook up an earphone to your laptop and happy making calls.
  2. Instead of $a try $n. https://doc.vodia.com/recloc for more help.
  3. Can you send us the screenshot of that Agent group? There might be some error on your agent group settings. Or do you have logs for this? If you enter extensions in "Extensions that may log in or out (* for all)" field, then they will be able to log out as they please.
  4. Support

    AuthID

    What exactly are you referring to here? The app is just for android phones and not for Windows phones. Hope you didn't mean that. Also for Laptop users, Windows, Linux or Macs , we already have user portal as mentioned before. Which works just fine. Have you given that a try yet? 1) Can you send us a screenshot of what you see on that app to be filled? That'll fasten this process. 2) If that Device is SIP complaint and has not been made to work only for 3CX then it should work with AuthID being the account name or the account number. 3) Also "account_number@domain_name" or "account_name@domain_name" can also be one of the accepted formats for the username.
  5. Support

    AuthID

    Or maybe you can just use our Vodia User portal or try out the new webrtc portal that we've come up with (about to release within weeks). We also have Android app since a few years now.
  6. Support

    AuthID

    Yes that is correct. The AuthID on the latest version of Vodia PBX is the MAC address of the device. We suppose if you downgrade the PBX to version 57.0 or lower the AuthID might still be the account number, which you can give it a go.
  7. Please use this link and IF it's an IOP then reboot the device: http://portal.vodia.com/downloads/pbx/version-63.0.5.xml
  8. Can you try the username as the mac address?
  9. The date format you mentioned should work, but we will give that a second look.
  10. Support

    AuthID

    If that soft phone is a standalone piece of software that can be used with any PBX, then all you need is the Account number, domain name, and SIP password that is needed to be setup on the extension level of the PBX for it to work. But if it's auto-generated as you mentioned, then we don't think it's manufactured to work with all the PBX's. Just a FYI.
  11. Hi, 1) You can try to switch to http instead of https and try it. 2) The username and password are the one that you set on the domain settings > Provisioning parameter. Make sure you're entering that.
  12. Could you upgrade and try this on 63.0.4 (http://portal.vodia.com/downloads/pbx/version-63.0.4.xml) ? There were many changes that were made on this latest version.
  13. Thanks for bringing this to our attention. We will look into this and update the thread asap. Looks like editing it back to off on the domain level is the way to go, for now.
  14. Thank you for bringing this to our attention. This has been escalated now.
  15. It's not in the file system. You can give us the HTTP login and tell us which ones to delete and we can do that.
  16. Please sign out and sign in again, or restart the PBX if you will. This is not an issue with PBX atleast on 63.0 version. Your browser must be acting up. Please switch to incognito chrome or to another browser. This should work.
  17. What do you mean the extensions are causing issues? Can you please elaborate or attach screenshots if you can?
  18. In that case, can you send us the http login for your PBX. We will test it here.
  19. Your license does say "webRTC support" on it on this page /reg_status.htm right?
  20. That means they override a default value. You might have set another password atop of the default one.
  21. Hi, This is the duplicate thread going on about the same issue, so we might have to take this one down. Your free license has expired it seems like, so please register on our website and we can send you an invoice for the new license. Then you can pay it and get the new one.
  22. If you do not have the code then you can get a test license from Vodia.com website if you register with us. And if you want to have a permanent license, then you can go ahead and make the payments as and when you require.
  23. The call logs that has been written until this point will not change (as far as we know). Have you restarted the PBX to make sure the settings take effect?
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