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Support

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Everything posted by Support

  1. Have you assigned the groups permissions to these extensions for recordings?
  2. You can simply add this section inside the file pnp_grandstream.xml and then save and reboot the PBX service as suggested earlier. Also make sure that below setting is turned on. See image. You have to take off (copy) all the customizations, backup the PBX directory, upgrade the PBX, and then put the files back in (in accordance with the how the PBX will accept those files) to keep the customizations from going away.
  3. https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/
  4. Are you on the latest version of the iOS app?
  5. Is it not ringing or only ringing for a few secs?
  6. We have found some more errors intertwined with this, which needs to be fixed as well. We will make a whole new build for these fixes. Please reach back out to us within a week's time for an update.
  7. The 68.0.2 version is out as well.
  8. Also we have a new iOS app published to the app store.
  9. What exactly does that entail? You mean they access the PBX via the iPhone's safari or chrome etc.?
  10. We're currently looking into the Windows app and errors as the above and are in process of fixing them one at a time. We would let you know when new builds are out.
  11. Please try downloading these 2 files (and replacing the existing ones present) inside the /usr/local/pbx: http://portal.vodia.com/downloads/pbx/win64/pbxctrl-v68.0-64.exe and http://portal.vodia.com/downloads/pbx/dat/pbxctrl-68.0.dat And give a+rx permission to the pbxctrl after renaming them both and see if that works?
  12. Please try downloading these 2 files (and replacing the existing ones present) inside the /usr/local/pbx: http://portal.vodia.com/downloads/pbx/win64/pbxctrl-v68.0-64.exe and http://portal.vodia.com/downloads/pbx/dat/pbxctrl-68.0.dat And give a+rx permission to the pbxctrl after renaming them both and see if that works?
  13. You can go back to 67.0.6 if you like to go back from the 68.X version, by editing the URL for 67.0. itself.
  14. What version is your desktop app on? Is it no on version 4.0.X ? Is the DND button not working as well?
  15. Please upgrade to 68.0.1 once again (using the same URL) it should then be from Sept 24th. And let us know if it's any better.
  16. What does that entail? Not sure what that means. But you can download the entire domain by clicking on the download button next to it's name from under /reg_domains.htm
  17. Have you also tried from the incognito window of the Chrome? Your user portal also has all the permissions approved for it that it asked for right? Do you have a local firewall on your windows machine that you can turn completely off and try again? If you're trying the android app, make sure you also try from LTE instead of wifi. Hope it's on latest android OS, PBX and android app version (4.0.15)
  18. Please check this: https://doc.vodia.com/docs/vodiaports Are you still not able to upgrade according to your ticket?
  19. Do you have a mic and a speakerphone attached and active on the desktop / laptop that you're trying this on? That is required.
  20. What does the admin level logs for "trunk" say ? Look for the word "using" that says which ANI it's using to go out. And modify Regular ANI as such by adding "from:orig-ani cell:orig-ani" instead to it? Here are the various list that we have to try from: https://doc.vodia.com/docs/trunk-ani
  21. Do you have a ticket open with us regarding this? Did you try this via user portal instead of the windows app? Does that work?
  22. Yes name of your tenant should suffice (if it's a FQDN)
  23. The transcriptions happens over the email. Were you able to see them on the App before?
  24. You mean the iOS app is not letting you see the transcriptions? or send one?
  25. Yes the left hand panel is for monitoring only at this point. So your process is correct.
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