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Support

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Everything posted by Support

  1. What kind of license do you have? You can send us the license code in a secure message for us to check.
  2. Let's do this: Turn it on, save it. Turn it off, save it again. Go back and check if anything has changed.
  3. Please try this: /reg_translation.htm
  4. Please try : http://pbx/translation.htm
  5. We have a 63.0 version installed and we see this correctly as it is.
  6. iOS app is still yet to be developed, but if you're looking to move your PBX to Vodia's then you can let us know how many extensions of yours are coming on board which need this functionality or you can always setup a call with us to discuss this further on how we can fasten this process.
  7. You're referring to a Mozilla extension correct? Could you please share the link here as well?
  8. Have you already enabled it as shown in the image ? Where are you seeing it in the previous builds on the GUI that you aren't seeing it on the 63.0 version?
  9. Hi, It's the same download link as the XML file you use for upgrading: http://portal.vodia.com/downloads/pbx/version-63.0.xml
  10. Hi, As of now, manual configuration is the only way to go as we don't provision it yet.
  11. Hi, We already have a button called as "record" on Snom phone ( worked on the model 725) which works too on this version http://portal.vodia.com/downloads/pbx/version-62.1.xml
  12. Hi, Looks like Maybe they changed some policy that we don't yet follow or something. We will still have to look into it.
  13. Does it say this on your Admin > System > Status page: Software-Version: 62.1 (Vodia mini PBX (Debian)) Build Date: Apr 11 2019 17:13:20 This worked for us. Just give the device some 10-20 minutes it works after that.
  14. Hi, Please reboot the device for the update to finish properly and wait for a while for the device to come up. It might take a while for everything to be back online.
  15. Don't worry, you can always give us a call if it becomes tedious Let us get back to you about this, if the logic can be now changed going further.
  16. Hi, We're looking into that, let us get back to you ASAP.
  17. Hi, We're not sure if we're entirely understanding this, but we think even now if you enter the agents from other ACDs in the 'After hearing ringback for (s)' field, they would still ring in the order they have been entered right? Or was this not your problem? If not, Can you please explain more?
  18. We've tested this on the iOS app here and it worked fine for us. Have you tried testing on a different domain with a different account number? Looks like there is some caching happening somewhere. Could be your browser, or your phone or the you could be trying too soon (not likely to be the issue but still). Also update to the latest 62.1 (From April 5th) and try it once again.
  19. Hi Randy, We've already received your support ticket as well. Let's continue there.
  20. Hi, Please upgrade to 62.1 once again. The latest version should be from Mar 27 2019 17:08:26 or around this, and give this a try again.
  21. Well then which one is it? Not active directory as well right? Maybe that's what is wrong here. You will need to dig further into that server's settings (which may or may not be compatible with our PBX's setting).
  22. Where in the URL above have you added /Microsoft-Server-ActiveSync to make it look like: https://mail.domain.com/Microsoft-Server-ActiveSync and tried it as we suggested?. This part has to be added if you have an active sync server if not then you can check out various other possibilities from the link that we attached here at the top. That link has all the information about configuration from the server's end.
  23. URL in the exchange server field on user portal.
  24. Hi, Can you try adding this int the URL: /Microsoft-Server-ActiveSync (and make sure to add this after you login as an User and not navigating to user portal from Admin login itself). suggested, based on this: https://technet.microsoft.com/en-us/library/mt441781(v=exchg.150).aspx
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