GavinJ Posted August 31, 2021 Report Share Posted August 31, 2021 When the toggle to allow an agent to divert incoming calls is selected, how does an agent actually setup an incoming call diversion for the hunt group? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 1, 2021 Report Share Posted September 1, 2021 The hunt group diversion is on per-call basis. The agent would press some button on the VoIP phone and enter where to redirect the call. If the agent wants to divert all calls of the hunt group, they can do that with the *80 star code. Quote Link to comment Share on other sites More sharing options...
GavinJ Posted September 6, 2021 Author Report Share Posted September 6, 2021 This was exactly what I was after, Thanks I do have one potential feature request/improvement, which would be if you could dial *80XXX*YYYYYY Where XXX was the hunt group and YYYYYY was the number to forward to so that it could be set in one go. Would be useful to have these registered as speed dials for quick access from a handset. On 9/1/2021 at 11:46 PM, Vodia PBX said: The hunt group diversion is on per-call basis. The agent would press some button on the VoIP phone and enter where to redirect the call. If the agent wants to divert all calls of the hunt group, they can do that with the *80 star code. Quote Link to comment Share on other sites More sharing options...
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