Diverting a hunt group

[GavinJ]

When the toggle to allow an agent to divert incoming calls is selected, how does an agent actually setup an incoming call diversion for the hunt group? 

[Vodia PBX]

The hunt group diversion is on per-call basis. The agent would press some button on the VoIP phone and enter where to redirect the call.

If the agent wants to divert all calls of the hunt group, they can do that with the *80 star code.

[GavinJ]

This was exactly what I was after, Thanks

I do have one potential feature request/improvement, which would be if you could dial *80XXX*YYYYYY Where XXX was the hunt group and YYYYYY was the number to forward to so that it could be set in one go. Would be useful to have these registered as speed dials for quick access from a handset.

On 9/1/2021 at 11:46 PM, Vodia PBX said:

The hunt group diversion is on per-call basis. The agent would press some button on the VoIP phone and enter where to redirect the call.

If the agent wants to divert all calls of the hunt group, they can do that with the *80 star code.