AlanS Posted January 6, 2022 Report Share Posted January 6, 2022 In the past, we setup call forward on yealink BLF buttons with the feature code + cell phone and labeled it Forward To Cell. I can't find that anywhere in the button config. Can you please show me the way? Quote Link to comment Share on other sites More sharing options...
AlanS Posted January 6, 2022 Author Report Share Posted January 6, 2022 I think I found it. I set it to "Redirect" and type in the cell? Quote Link to comment Share on other sites More sharing options...
AlanS Posted January 6, 2022 Author Report Share Posted January 6, 2022 So, I put my cell as the redirect. Yealink shows "Always forward enabled" but the deskphone still rings. Do I need to include the 1 infront? Ok. The button works correctly. Vodia shows the number on Forward all calls to: my cell But the yealink still rings. The yealink even shows it on Always forward calls Is this because the extension is in a call queue? Quote Link to comment Share on other sites More sharing options...
AlanS Posted January 6, 2022 Author Report Share Posted January 6, 2022 It was because I was in a call queue! Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 7, 2022 Report Share Posted January 7, 2022 DND and call forwarding settings on the phone are a special case. The phone should actually not handle this locally but instead tell the PBX about the settings, so that the PBX can then make a decision weather the phone should be called or not. For example, when you are on DND, certain people still can call you (the phone would have a hard time figuring this out). The redirect indeed means "redirect calls to me personally" but not calls to the ACD, so that makes sense. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.