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GRP2634 Call park set and pickup is 2 steps each


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GRP2634 latest FW 1.07.23, PBX 68.0.12

When I park a call I need to press the call park key twice, the same to then pick up the call.  It's like it is being treated as an attended transfer.  Other phones - GXP2135 works correctly, single key press set and pickup.  

Keys on both GRP2634 and GXP2135 are set as BLF, the only real difference is the 'button' setting on the PBX allows to set Park Orbit to pick keys for the GXP's, there are no button options on the PBX for the GRP2634...

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  • 2 weeks later...

What was happening was that during a call the DSS screen was not visible, so the initial press was to get to the DSS screen then select a button.

To get this to work I had to set Screensaver to On if no VPK is active and Use Programable Keys in Screensaver to yes.  I also set transfer via VPK/MPK to Blind (this didn't work by itself and may not be required).

Now single key press call parking works.

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