Michael Posted December 2, 2008 Report Share Posted December 2, 2008 I have a customer who has his main number routing into an agent group. The agent group also has a time condition based service flag on it for his normal business hours that sends the customer to his after hours voice mail box when he is closed. They would also like something that would allow them to close their store for lunch and have a different voice mail greeting played for that situation but ideally still have the same voice mail box store the messages. Keep in mind I don't want to give admin access to his account and I want this to be done somehow through the phones or user web interface and not the web admin interface. I have 2 configuration problems that I can't figure out: 1. How can I have 2 service flags on the agent group, one that is time based and one that can be toggled so that he can force his business to be closed in the middle of the day irregardless of what the time condition says. 2. Assuming I can get #1 above to work, how can I get the voice mail box to play a different announcement than normal? The best thing I could come up with was to have his main phone number as an extension with an always call forward to his agent group. Whenever he wanted to go to lunch he would point the call forward to the voice mail account of his choice. This seems kind of silly to have to do it this way and I would think it should be able to be done with the service flags. Thanks Quote Link to comment Share on other sites More sharing options...
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.