Jeremiah Posted December 3, 2008 Report Share Posted December 3, 2008 I have a customer who wants to be able to answer multiple calls from one agent group on his phone at a time. He has 3 agents groups that ring his phone (we'll call them A, B, C). When he's on a call with A and someone calls in A again, his phone will not ring, but it will ring other phones associated with that agent group (A). Even when you place the call from agent group A on hold and wait a few seconds, then make a call to the same agent group (A), the phone doesn't even recognize that there is another call coming in on that agent group. Someone calling in on B will be recognized while on the phone with A or C, but I cant seem to figure out how to have the multiple calls from one agent group go to one phone. Do I need to instead change these agent groups to hunt groups? I found a pbxnsip wiki that said only one call per agent on an agent group, but did not know if this was for a previous version or for the current one. Any help would be greatly appreciated. Quote Link to comment Share on other sites More sharing options...
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