Jump to content

Wallboard & Daily Queue status Email report diffrence


Recommended Posts

  • 9 months later...

For the queue, there are two types of calls that did not connect:

  • When an agent did not pick up the phone within so-and-so many seconds, the PBX considers this a "missed" call—by the agent.
  • When the caller hangs up before the call connected after so-and-so many seconds, this is considered an "abandoned" call—for the queue.

We are trying to streamline the wording in the various texts in email and the web front end; it is not always consistent. 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...