jannies Posted September 16, 2022 Report Share Posted September 16, 2022 We are trying to understand why the ACD and Wallboard API the Other Redirected Calls are excluding from being subtracted to calculate the connected value. In the daily email sent for that queue stats it is included. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted June 20, 2023 Report Share Posted June 20, 2023 For the queue, there are two types of calls that did not connect: When an agent did not pick up the phone within so-and-so many seconds, the PBX considers this a "missed" call—by the agent. When the caller hangs up before the call connected after so-and-so many seconds, this is considered an "abandoned" call—for the queue. We are trying to streamline the wording in the various texts in email and the web front end; it is not always consistent. Quote Link to comment Share on other sites More sharing options...
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