Polycom 650 Sidecars

[Friedom-Tech]

Hi;

 

i am using version .3107 with the latest phone firmware...however the receptionist is complaining that the call monitoring is not working....the lights sometimes work and sometimes dont work.

this is a biog issue for them as it is an office with 80 users.

pls advise asap

 

PLEASE NOTE: until we upgraded to version .3107 and firmware 3.1.1 the sidecars were working perfectly.

[Guest kevin]

What polycom phone are you using ie. 550 or 650 and how many side cars? What version of s/w is on the polycom.

[Friedom-Tech]

What polycom phone are you using ie. 550 or 650 and how many side cars? What version of s/w is on the polycom.

 

Two receptionists with Polycom 650 with two sidecars each.

the issue only began last week when i upgraded to version 3.1.1 of Polycom firmware.

[Guest kevin]

I had the same problem happen to my 650 with two side cards and I opened up a ticket with Polycom and they couldn't figure it out. The BLF's would stay on and then not respond. After a reboot of the phone it would work again for a bit. I sent them a trace where we sent them a notify and they sent back a 503 message. Can you open up a ticket with Polycom and I will open up the ticket again with them to put some pressure on them.

[Friedom-Tech]

I had the same problem happen to my 650 with two side cards and I opened up a ticket with Polycom and they couldn't figure it out. The BLF's would stay on and then not respond. After a reboot of the phone it would work again for a bit. I sent them a trace where we sent them a notify and they sent back a 503 message. Can you open up a ticket with Polycom and I will open up the ticket again with them to put some pressure on them.

 

i can definately do that however the strange thing is that it was working fine until last week when i upgraded firmware on phone in order to fix a different issue!

[Vodia PBX]

i am using version .3107 with the latest phone firmware...however the receptionist is complaining that the call monitoring is not working....the lights sometimes work and sometimes dont work.

this is a biog issue for them as it is an office with 80 users.

 

Did you switch to the TCP transport layer (see http://wiki.pbxnsip.com/index.php/Polycom, "Switching the transport layer")?

[Friedom-Tech]

Did you switch to the TCP transport layer (see http://wiki.pbxnsip.com/index.php/Polycom, "Switching the transport layer")?

 

Es. As I said this was working great until I made two upgrades. One was the upgrade to .3107 and the other was the firmware upgrade of the phone to 3.1.1.

[Vodia PBX]

Es. As I said this was working great until I made two upgrades. One was the upgrade to .3107 and the other was the firmware upgrade of the phone to 3.1.1.

 

Hmm. You should also upgrade to 3110 (the latest release), but honestly I am nore sure if that will fix the problem. I guess we have to re-test this in the lab.

[Friedom-Tech]

Hmm. You should also upgrade to 3110 (the latest release), but honestly I am nore sure if that will fix the problem. I guess we have to re-test this in the lab.

 

Hi;

 

hope you had a nice Christmas....any update on this issue??

[Vodia PBX]

hope you had a nice Christmas....any update on this issue??

 

Not yet - still eating Christmas cookies...

[Friedom-Tech]

Not yet - still eating Christmas cookies...

 

Lol! Please let me know when you are done with that as this is an urgent issue for them!