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INCOMING CALLS BEING PICKED UP AUTO


Friedom-Tech
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HI;

 

when the receptionist (using a polycom650) picks up her phone to make an outbound call and has entered the first 7 digits of the number (for example) and then a incoming call comes in, it automatically picks up the call as she has the handset in her hand and has a "dial tone"

 

is there anyway to set the phone/system to allow her to continue dialing the number even though a call is coming in?

 

pls advise.

 

ty

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when the receptionist (using a polycom650) picks up her phone to make an outbound call and has entered the first 7 digits of the number (for example) and then a incoming call comes in, it automatically picks up the call as she has the handset in her hand and has a "dial tone"

 

is there anyway to set the phone/system to allow her to continue dialing the number even though a call is coming in?

 

What firmware are you using on the phone? That sounds like a bug in the phone to me.

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