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call reporting on huntgroup/ringgroup


Matevz

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Hi There

 

trying to pull some info on call history on huntgroup (ring group)

when I export the CSV it shows the active call on all agents that are in the queue, where it should show the person who actually received the call

I know you can run daily report on ringgroup, but how would I get for example:

how many calls extension 200 received (part of the ringgroup) in the last month?

 

cheers

 

Matt

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In the latest 69.1.2 user front end, there is a new drop down item "groups" that shows more details and you can also select the date range. Then you can click on the download symbol to get this as CSV. Its currently for queues, but eventually we'll also have this for the ring groups.

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