Matevz Posted October 30, 2023 Report Share Posted October 30, 2023 Hi There trying to pull some info on call history on huntgroup (ring group) when I export the CSV it shows the active call on all agents that are in the queue, where it should show the person who actually received the call I know you can run daily report on ringgroup, but how would I get for example: how many calls extension 200 received (part of the ringgroup) in the last month? cheers Matt Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 31, 2023 Report Share Posted October 31, 2023 In the latest 69.1.2 user front end, there is a new drop down item "groups" that shows more details and you can also select the date range. Then you can click on the download symbol to get this as CSV. Its currently for queues, but eventually we'll also have this for the ring groups. Quote Link to comment Share on other sites More sharing options...
Matevz Posted October 31, 2023 Author Report Share Posted October 31, 2023 Thanks for update. Will try to push clients more towards call queues in future. In regard to CDR report via email, it would be good to get this also fixed: Currently it shows ringgroup members instead of the extension that actually got the call. Quote Link to comment Share on other sites More sharing options...
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