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call reporting on huntgroup/ringgroup


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Hi There


trying to pull some info on call history on huntgroup (ring group)

when I export the CSV it shows the active call on all agents that are in the queue, where it should show the person who actually received the call

I know you can run daily report on ringgroup, but how would I get for example:

how many calls extension 200 received (part of the ringgroup) in the last month?





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