kgroup Posted January 8, 2009 Report Share Posted January 8, 2009 Hi I a receptionist that receive all calls, I need to setup an AA after hours. I configured a Service Flag account and AA account. But I don't know what can I do to this AA work. The receptionist extension is the number 100. All trunks account go to this extension. How can I tell to the Service Flag that works with this extension and the configured AA. Thanks a lot for your help Quote Link to comment Share on other sites More sharing options...
shopcomputer Posted January 8, 2009 Report Share Posted January 8, 2009 Hi I a receptionist that receive all calls, I need to setup an AA after hours. I configured a Service Flag account and AA account. But I don't know what can I do to this AA work. The receptionist extension is the number 100. All trunks account go to this extension. How can I tell to the Service Flag that works with this extension and the configured AA. Thanks a lot for your help Set the trunks go forward to a hunt group, add the receptionist to the hunt group. Set the service flag on the hunt group. Quote Link to comment Share on other sites More sharing options...
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