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Setup AA for Nigth service from zero


kgroup
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Hi

 

I a receptionist that receive all calls, I need to setup an AA after hours. I configured a Service Flag account and AA account. But I don't know what can I do to this AA work. The receptionist extension is the number 100. All trunks account go to this extension. How can I tell to the Service Flag that works with this extension and the configured AA.

 

Thanks a lot for your help

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Hi

 

I a receptionist that receive all calls, I need to setup an AA after hours. I configured a Service Flag account and AA account. But I don't know what can I do to this AA work. The receptionist extension is the number 100. All trunks account go to this extension. How can I tell to the Service Flag that works with this extension and the configured AA.

 

Thanks a lot for your help

Set the trunks go forward to a hunt group, add the receptionist to the hunt group. Set the service flag on the hunt group.

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