mcbsys Posted March 1 Report Posted March 1 My customer has a monthly subscription to Vodia, renewing on the 1st of each month. They've been running 68.0.32 on an Azure VM for several months without issues. This morning I came in to 142 emails from the phone system, one every minute or two since 4:37am: Subject: [Name] Phone System: Status change on trunk [Trunk Name] Body: Trunk . This is a notification email. Do not reply. Not a particularly informative message. When I logged in to the system (for the first time in weeks if not months), I was taken to the license page, which told me I have "No license" but an "Active subscription": I assume that the system was disconnected at this point (no trunk registration) but I didn't think to check. The Activation code in the screen was already correct. After I clicked Save, the License status changed to show the license: I received one more email with the message "[Trunk name] (2) changed to "200 OK" (1745 s)." What happened? Is this a Leap Year thing, not expecting a 29th of February? Is there a way to get an email when there is a license issue and not just hundreds of registration emails? Thank you. Quote
Vodia PBX Posted March 1 Report Posted March 1 There was an issue with the billing provider that caused the issue for certain kind of licenses (it essentially said the license was not paid and not just no answer). It should be back up again. Not sure if they had an issue with a leap year, or some underneath API change triggered a domino effect. Quote
mcbsys Posted July 12 Author Report Posted July 12 This has happened again but this time "Save" does not re-register the license. Customer system is offline and not accepting calls. Vodia U.S. support goes to a queue message for a minute, rings 20 times before I gave up. No opportunity to leave a message. I'm on vacation trying to manage this from my laptop in in the car. Please turn this license back on! Quote
mcbsys Posted July 12 Author Report Posted July 12 The system reactivated and reconnected after 90+ minutes. What happened? Is there any assurance that the phone system won't continue to randomly go offline? Quote
Vodia PBX Posted July 12 Report Posted July 12 There was another problem with the API authentication for the prepaid licenses. A well-intended error message rendered the license key useless. We'll make sure that the license server just stays quiet in such cases, which will give use much more to look into it when it happens the next time. Quote
mcbsys Posted July 12 Author Report Posted July 12 Thank you. A grace period of a a few days on validation failure would certainly help. Quote
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