Jump to content

User's call log doesn't correspond to system's


cwernstedt
 Share

Recommended Posts

Hi,

 

On a client's system, I have noticed that calls that are forked and picked up at a user's mobile phone are listed in the system's call log, but do not show up in the user's web portal call log.

 

Call trace emails do not seem to get sent either (but I haven't tested this as thoroughly.)

 

Is there a way around this problem?

 

My customer is running 2.1.14.2498, and cannot upgrade to 3.X at this time due to very heavy use.

 

Regards,

 

Christian W

Link to comment
Share on other sites

  • 3 weeks later...
On a client's system, I have noticed that calls that are forked and picked up at a user's mobile phone are listed in the system's call log, but do not show up in the user's web portal call log.

 

Call trace emails do not seem to get sent either (but I haven't tested this as thoroughly.)

 

Is there a way around this problem?

 

My customer is running 2.1.14.2498, and cannot upgrade to 3.X at this time due to very heavy use.

 

Is there any chance to set up another system for testing (3-minute key) and see if the version 3.2 solves the problem? Then in a seconds step we can see what we make out of this.

 

Unfortunately, the CDR logic inversion 3 is quiet different from the logic in version 2, so this will not be an easy patch.

Link to comment
Share on other sites

  • 9 months later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...