frederick Posted January 26, 2009 Report Share Posted January 26, 2009 Hi! I'm doing some tests on re-routing based on business hours and holidays for both english and french accounts. I was able to re-route calls during holidays scenario and sent them to an IVR (language). But my question is how can I activate a mailbox and link this mailbox to the IVR? Our objective is when the Caller listens to an IVR, he can be able to leave a message on a Voice Mail (any agent's voice mail number). Example: Caller ---> French ---> Holidays IVR (En) ---> Voice MailBox Number 1 (to leave a message) Caller ---> English ---> Holidays IVR (Fr) ---> Voice MailBox Number 2 (to leave a message) Thanks again. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 26, 2009 Report Share Posted January 26, 2009 But my question is how can I activate a mailbox and link this mailbox to the IVR? You mean putting a "8" in front of the extension, so that the call goes directly to voicemail? Quote Link to comment Share on other sites More sharing options...
frederick Posted January 26, 2009 Author Report Share Posted January 26, 2009 You mean putting a "8" in front of the extension, so that the call goes directly to voicemail? I mean from IVR Node to Voice Mail of "8"+43 (Agent#43). Where can I put the 843 in the IVR settings? Thanks again, Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 26, 2009 Report Share Posted January 26, 2009 I mean from IVR Node to Voice Mail of "8"+43 (Agent#43).Where can I put the 843 in the IVR settings? Ehh - you mean "IVR Node"? Or auto attendant IVR tab? Quote Link to comment Share on other sites More sharing options...
frederick Posted January 26, 2009 Author Report Share Posted January 26, 2009 Ehh - you mean "IVR Node"? Or auto attendant IVR tab? It is the IVR Node (with Account No.). From Service Flag Node to IVR Node then "voice mail-agent", how can we link the IVR to voicemail prompt? So the Caller will listen to the IVR ("thank you for calling... ), then he will be forwarded to voice mail prompt. Thanks again. Quote Link to comment Share on other sites More sharing options...
frederick Posted January 26, 2009 Author Report Share Posted January 26, 2009 It is the IVR Node (with Account No.).From Service Flag Node to IVR Node then "voice mail-agent", how can we link the IVR to voicemail prompt? So the Caller will listen to the IVR ("thank you for calling... ), then he will be forwarded to voice mail prompt. Thanks again. Hi! I think I was able to figure it out. Instead of using the IVRNode, I used the AA (IVR Tab), and I was able able to route the call to Voicemail prompt. Thanks again. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 27, 2009 Report Share Posted January 27, 2009 Hi! I think I was able to figure it out. Instead of using the IVRNode, I used the AA (IVR Tab), and I was able able to route the call to Voicemail prompt. Okay... From the IVR node, you should also be able to send the call to 8xxx, where xxx is the extension number. Anyway, AA is easier. Quote Link to comment Share on other sites More sharing options...
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