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IVR re-routing to Voice Mail Box


frederick
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Hi!

 

I'm doing some tests on re-routing based on business hours and holidays for both english and french accounts.

I was able to re-route calls during holidays scenario and sent them to an IVR (language).

 

But my question is how can I activate a mailbox and link this mailbox to the IVR?

Our objective is when the Caller listens to an IVR, he can be able to leave a message on a Voice Mail (any agent's voice mail number).

 

Example:

Caller ---> French ---> Holidays IVR (En) ---> Voice MailBox Number 1 (to leave a message)

Caller ---> English ---> Holidays IVR (Fr) ---> Voice MailBox Number 2 (to leave a message)

 

 

Thanks again.

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Ehh - you mean "IVR Node"? Or auto attendant IVR tab?

It is the IVR Node (with Account No.).

From Service Flag Node to IVR Node then "voice mail-agent", how can we link the IVR to voicemail prompt?

 

So the Caller will listen to the IVR ("thank you for calling... ), then he will be forwarded to voice mail prompt.

 

Thanks again.

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It is the IVR Node (with Account No.).

From Service Flag Node to IVR Node then "voice mail-agent", how can we link the IVR to voicemail prompt?

 

So the Caller will listen to the IVR ("thank you for calling... ), then he will be forwarded to voice mail prompt.

 

Thanks again.

 

Hi! I think I was able to figure it out. Instead of using the IVRNode, I used the AA (IVR Tab), and I was able able to route the call to Voicemail prompt.

 

Thanks again.

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Hi! I think I was able to figure it out. Instead of using the IVRNode, I used the AA (IVR Tab), and I was able able to route the call to Voicemail prompt.

 

Okay...

 

From the IVR node, you should also be able to send the call to 8xxx, where xxx is the extension number. Anyway, AA is easier.

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