Automatic-Attendant Does Not Accept * or # User Inputs

[frederick]

When pressing * or #, the AA doesn't accept these user inputs for redirection to another AA (for example).

But if I replace with a number instead of * or # it works fine, and the call is re-routed to a destination.

 

Can you comment?

 

Thanks again.

[Vodia PBX]

When pressing * or #, the AA doesn't accept these user inputs for redirection to another AA (for example).

But if I replace with a number instead of * or # it works fine, and the call is re-routed to a destination.

 

Yea, that was a design decision ("feature"). Star usually means "clear", this is the way people can correct their input. And pound usually means "enter", which e.g. is useful when customers are using extensions with variable length.