Is there a better way to attended transfer?

[CJ D]

Currently, doing an attended transfer feels overly complex. Is there an easier way to do it? I know a lot of this comes from having to use the Android dialer, which I understand, but wondering if there is a way to make this a little more user friendly.

- Put incoming caller on hold.

- Switch to Vodia app.

- Choose extension to call. This switches you back to the Android dialer. 

- Talk to extension about incoming caller, put that extension on hold.

- Switch to Vodia app.

- Resume call with incoming caller. This switches you back to the Android dialer.

- Let incoming caller know you are going to transfer them.

- Switch back to Vodia app.

- Transfer call.

[Vodia Telephone System]

As you said, since the local dialer so far does not do more complex things, apart from hold, we have to go back to the app.

That means, the steps have to be there. But I don't know if you want to go back to the original caller before transfer, you say let me check if the person is there and you will be transferred. You go back only if the person does not want the want call transferred.

Also putting the call on hold should automatically bring up the app. So the steps somewhat become better:

- Put incoming caller on hold

- Choose extension to call. This switches you back to the Android dialer. 

- Talk to extension about incoming caller

- Switch to Vodia app

- Transfer call

[Scott1234]

We just need parks implemented in the app then it can be easier

[CJ D]

Yes I agree call parking would be great to have in the app.