rudik Posted March 9, 2009 Report Share Posted March 9, 2009 Is there anything like a queue for an extension ? When the extension is busy, the caller might have the option to wait ? On the screen of the extension it shows that there is another call waiting ? Of course the workaround for this is to use one Agent Group per extension but that is diffult to manage. Please advise.... Quote Link to comment Share on other sites More sharing options...
pbx support Posted March 9, 2009 Report Share Posted March 9, 2009 Is there anything like a queue for an extension ?When the extension is busy, the caller might have the option to wait ? On the screen of the extension it shows that there is another call waiting ? Of course the workaround for this is to use one Agent Group per extension but that is diffult to manage. Please advise.... There is a "camp on" feature available on the PBX. Not sure that would be sufficient for your case. Quote Link to comment Share on other sites More sharing options...
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