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Music on Call Transfer


Bill H
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I have searched through PBXNSIP looking for this but I can't find it.

 

 

When a call is transfered from one extension to another, the caller hears a ringing sound.

 

Is it possible for the caller to hear the Music On Hold sound instead?

 

Thanks

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When a call is transfered from one extension to another, the caller hears a ringing sound.

 

Is it possible for the caller to hear the Music On Hold sound instead?

 

You mean on blind transfer? It is a kind of feature, because it tell the caller that the other side is now ringing and someone is (hopefully) running to the phone. But it is an interesting point - the caller does not really care if it is a blind transfer or attended transfer. Maybe we can make this a setting. I believe the current behavior is fine as default behavior, but maybe someone wants to play music instead.

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You mean on blind transfer? It is a kind of feature, because it tell the caller that the other side is now ringing and someone is (hopefully) running to the phone. But it is an interesting point - the caller does not really care if it is a blind transfer or attended transfer. Maybe we can make this a setting. I believe the current behavior is fine as default behavior, but maybe someone wants to play music instead.

 

 

Here is what I have in mind until this is potentialy added as an option.

 

The ringing the caller hears while being transfered comes from the ring.wav (I believe)

 

I can mix music into it there. The bad part (if considered bad) is that extension to extension calls will also hear the music

 

during the ring cycle.

 

Do you see any additional pitfalls seen here?

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