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Send/Receiving IM


mabbott
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I am trying to send an IM from one extension to another. Both are Polycom's running 2.2.2.0084. When I send an IM one of the phones, it rings the phone for a split second and shows up as a missed call not as an IM. If I send the IM from the pbx, it gets delivered properly to the other phone as an IM. In the logs it looks like the sending phone is trying to call the destination with an invite instead of just sending the message. Is this something that is supported through the pbx? Should I be using a different version of software on the phones other than the version that is listed on the wiki?

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I am trying to send an IM from one extension to another. Both are Polycom's running 2.2.2.0084. When I send an IM one of the phones, it rings the phone for a split second and shows up as a missed call not as an IM. If I send the IM from the pbx, it gets delivered properly to the other phone as an IM. In the logs it looks like the sending phone is trying to call the destination with an invite instead of just sending the message. Is this something that is supported through the pbx? Should I be using a different version of software on the phones other than the version that is listed on the wiki?

 

I would recommend to use the 3.2 version of the Polycom phones. That is much more recent.

 

Do you have the SIP packets that are exchangd between the phones and the PBX?

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I will try out 3.2 as well.

 

INVITE sip:4797@demo.bizfon.com:5060;user=phone SIP/2.0

Via: SIP/2.0/UDP 10.0.0.76;branch=z9hG4bK5138e8d93A80051A

From: "Demo 4796" <sip:4796@demo.bizfon.com>;tag=CAE127CF-406D3BBE

To: <sip:4797@demo.bizfon.com;user=phone>

CSeq: 1 INVITE

Call-ID: 3cd348eb-71cc9b3d-9137a54c@10.0.0.76

Contact: <sip:4796@10.0.0.76>

Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER

User-Agent: PolycomSoundPointIP-SPIP_501-UA/2.2.2.0084

Supported: 100rel,replaces

Allow-Events: talk,hold,conference

Max-Forwards: 70

Content-Type: application/sdp

Content-Length: 141

 

v=0

o=- 1167610069 1167610069 IN IP4 10.0.0.76

s=Polycom IP Phone

c=IN IP4 10.0.0.76

t=0 0

m=message 5060 sip sip:4796@demo.bizfon.com

[9] 2009/03/16 12:15:24: UDP: Opening socket on port 61032

[9] 2009/03/16 12:15:24: UDP: Opening socket on port 61033

[8] 2009/03/16 12:15:24: Using outbound proxy sip:209.190.198.110:59342;transport=udp because UDP packet source did not match the via header

[9] 2009/03/16 12:15:24: Resolve 385703: udp 209.190.198.110 59342

[9] 2009/03/16 12:15:24: SIP Tx udp:209.190.198.110:59342:

SIP/2.0 100 Trying

Via: SIP/2.0/UDP 10.0.0.76;branch=z9hG4bK5138e8d93A80051A;rport=59342;received=209.190.198.110

From: "Demo 4796" <sip:4796@demo.bizfon.com>;tag=CAE127CF-406D3BBE

To: <sip:4797@demo.bizfon.com;user=phone>;tag=f35dc805b0

Call-ID: 3cd348eb-71cc9b3d-9137a54c@10.0.0.76

CSeq: 1 INVITE

Content-Length: 0

 

[9] 2009/03/16 12:15:24: Resolve 385704: udp 209.190.198.110 59342

[9] 2009/03/16 12:15:24: SIP Tx udp:209.190.198.110:59342:

SIP/2.0 401 Authentication Required

Via: SIP/2.0/UDP 10.0.0.76;branch=z9hG4bK5138e8d93A80051A;rport=59342;received=209.190.198.110

From: "Demo 4796" <sip:4796@demo.bizfon.com>;tag=CAE127CF-406D3BBE

To: <sip:4797@demo.bizfon.com;user=phone>;tag=f35dc805b0

Call-ID: 3cd348eb-71cc9b3d-9137a54c@10.0.0.76

CSeq: 1 INVITE

User-Agent: Bizfon-PBX/3.2.0.3144

WWW-Authenticate: Digest realm="demo.bizfon.com",nonce="4820c463cc377d4937e0ef2956a6cff2",domain="sip:4797@demo.bizfon.com:5060;user=phone",algorithm=MD5

Content-Length: 0

 

[9] 2009/03/16 12:15:24: SIP Rx udp:209.190.198.110:59342:

ACK sip:4797@demo.bizfon.com:5060 SIP/2.0

Via: SIP/2.0/UDP 10.0.0.76;branch=z9hG4bK5138e8d93A80051A

From: "Demo 4796" <sip:4796@demo.bizfon.com>;tag=CAE127CF-406D3BBE

To: <sip:4797@demo.bizfon.com;user=phone>;tag=f35dc805b0

CSeq: 1 ACK

Call-ID: 3cd348eb-71cc9b3d-9137a54c@10.0.0.76

Contact: <sip:4796@10.0.0.76>

Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER

User-Agent: PolycomSoundPointIP-SPIP_501-UA/2.2.2.0084

Max-Forwards: 70

Content-Length: 0

 

[9] 2009/03/16 12:15:24: SIP Rx udp:209.190.198.110:59342:

INVITE sip:4797@demo.bizfon.com:5060;user=phone SIP/2.0

Via: SIP/2.0/UDP 10.0.0.76;branch=z9hG4bKe61636a1759E6B62

From: "Demo 4796" <sip:4796@demo.bizfon.com>;tag=CAE127CF-406D3BBE

To: <sip:4797@demo.bizfon.com;user=phone>

CSeq: 2 INVITE

Call-ID: 3cd348eb-71cc9b3d-9137a54c@10.0.0.76

Contact: <sip:4796@10.0.0.76>

Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER

User-Agent: PolycomSoundPointIP-SPIP_501-UA/2.2.2.0084

Supported: 100rel,replaces

Allow-Events: talk,hold,conference

Authorization: Digest username="4796", realm="demo.bizfon.com", nonce="4820c463cc377d4937e0ef2956a6cff2", uri="sip:4797@demo.bizfon.com:5060;user=phone", response="31a5144e9bca2dd69e3556d64e4831f0", algorithm=MD5

Max-Forwards: 70

Content-Type: application/sdp

Content-Length: 141

 

v=0

o=- 1167610069 1167610069 IN IP4 10.0.0.76

s=Polycom IP Phone

c=IN IP4 10.0.0.76

t=0 0

m=message 5060 sip sip:4796@demo.bizfon.com

[8] 2009/03/16 12:15:24: Tagging request with existing tag

[9] 2009/03/16 12:15:24: Resolve 385705: udp 209.190.198.110 59342

[9] 2009/03/16 12:15:24: SIP Tx udp:209.190.198.110:59342:

SIP/2.0 100 Trying

Via: SIP/2.0/UDP 10.0.0.76;branch=z9hG4bKe61636a1759E6B62;rport=59342;received=209.190.198.110

From: "Demo 4796" <sip:4796@demo.bizfon.com>;tag=CAE127CF-406D3BBE

To: <sip:4797@demo.bizfon.com;user=phone>;tag=f35dc805b0

Call-ID: 3cd348eb-71cc9b3d-9137a54c@10.0.0.76

CSeq: 2 INVITE

Content-Length: 0

 

[9] 2009/03/16 12:15:24: Using outbound proxy sip:209.190.198.110:59342;transport=udp because of flow-label

[9] 2009/03/16 12:15:24: Resolve 385706: url sip:209.190.198.110:59342;transport=udp

[9] 2009/03/16 12:15:24: Resolve 385706: a udp 209.190.198.110 59342

[9] 2009/03/16 12:15:24: Resolve 385706: udp 209.190.198.110 59342

[9] 2009/03/16 12:15:24: UDP: Opening socket on port 53048

[9] 2009/03/16 12:15:24: UDP: Opening socket on port 53049

[9] 2009/03/16 12:15:24: Using outbound proxy sip:209.190.198.110:3022;transport=udp because of flow-label

[9] 2009/03/16 12:15:24: Resolve 385707: url sip:209.190.198.110:3022;transport=udp

[9] 2009/03/16 12:15:24: Resolve 385707: a udp 209.190.198.110 3022

[9] 2009/03/16 12:15:24: Resolve 385707: udp 209.190.198.110 3022

[9] 2009/03/16 12:15:24: SIP Tx udp:209.190.198.110:3022:

INVITE sip:4797@10.0.0.78 SIP/2.0

Via: SIP/2.0/UDP 155.212.72.124:5060;branch=z9hG4bK-d9ca6c8ebf13571188394ea99520b202;rport

From: "Demo 4796" <sip:4796@demo.bizfon.com>;tag=64758

To: "Demo 4797" <sip:4797@demo.bizfon.com>

Call-ID: fdb902a7@pbx

CSeq: 15263 INVITE

Max-Forwards: 70

Contact: <sip:4797@155.212.72.124:5060;transport=udp>

Supported: 100rel, replaces, norefersub

Allow-Events: refer

Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE

Accept: application/sdp

User-Agent: Bizfon-PBX/3.2.0.3144

Alert-Info: Internal

Call-Info: <http://155.212.72.124/images/extensions61.bmp>;purpose=icon

Content-Type: application/sdp

Content-Length: 270

 

v=0

o=- 63632 63632 IN IP4 155.212.72.124

s=-

c=IN IP4 155.212.72.124

t=0 0

m=audio 53048 RTP/AVP 0 8 2 3 101

a=rtpmap:0 pcmu/8000

a=rtpmap:8 pcma/8000

a=rtpmap:2 g726-32/8000

a=rtpmap:3 gsm/8000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-16

a=sendrecv

[9] 2009/03/16 12:15:24: Using outbound proxy sip:209.190.198.110:59342;transport=udp because of flow-label

[9] 2009/03/16 12:15:24: Resolve 385708: url sip:209.190.198.110:59342;transport=udp

[9] 2009/03/16 12:15:24: Resolve 385708: a udp 209.190.198.110 59342

[9] 2009/03/16 12:15:24: Resolve 385708: udp 209.190.198.110 59342

[9] 2009/03/16 12:15:24: Resolve 385709: udp 209.190.198.110 59342

[9] 2009/03/16 12:15:24: SIP Tx udp:209.190.198.110:59342:

SIP/2.0 415 Unsupported Media Type

Via: SIP/2.0/UDP 10.0.0.76;branch=z9hG4bKe61636a1759E6B62;rport=59342;received=209.190.198.110

From: "Demo 4796" <sip:4796@demo.bizfon.com>;tag=CAE127CF-406D3BBE

To: <sip:4797@demo.bizfon.com;user=phone>;tag=f35dc805b0

Call-ID: 3cd348eb-71cc9b3d-9137a54c@10.0.0.76

CSeq: 2 INVITE

Contact: <sip:4796@155.212.72.124:5060>

Supported: 100rel, replaces, norefersub

Allow-Events: refer

Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE

Accept: application/sdp

User-Agent: Bizfon-PBX/3.2.0.3144

Content-Length: 0

 

[9] 2009/03/16 12:15:24: Resolve 385710: udp 209.190.198.110 3022

[9] 2009/03/16 12:15:24: SIP Tx udp:209.190.198.110:3022:

CANCEL sip:4797@10.0.0.78 SIP/2.0

Via: SIP/2.0/UDP 155.212.72.124:5060;branch=z9hG4bK-d9ca6c8ebf13571188394ea99520b202;rport

From: "Demo 4796" <sip:4796@demo.bizfon.com>;tag=64758

To: "Demo 4797" <sip:4797@demo.bizfon.com>

Call-ID: fdb902a7@pbx

CSeq: 15263 CANCEL

Max-Forwards: 70

Content-Length: 0

 

[9] 2009/03/16 12:15:24: Using outbound proxy sip:209.190.198.110:59342;transport=udp because of flow-label

[9] 2009/03/16 12:15:24: Resolve 385711: url sip:209.190.198.110:59342;transport=udp

[9] 2009/03/16 12:15:24: Resolve 385711: a udp 209.190.198.110 59342

[9] 2009/03/16 12:15:24: Resolve 385711: udp 209.190.198.110 59342

[9] 2009/03/16 12:15:24: Resolve 385712: udp 209.190.198.110 59342

[9] 2009/03/16 12:15:24: SIP Tx udp:209.190.198.110:59342:

SIP/2.0 487 Request Terminated

Via: SIP/2.0/UDP 10.0.0.76;branch=z9hG4bKe61636a1759E6B62;rport=59342;received=209.190.198.110

From: "Demo 4796" <sip:4796@demo.bizfon.com>;tag=CAE127CF-406D3BBE

To: <sip:4797@demo.bizfon.com;user=phone>;tag=f35dc805b0

Call-ID: 3cd348eb-71cc9b3d-9137a54c@10.0.0.76

CSeq: 2 INVITE

Contact: <sip:4796@155.212.72.124:5060>

Supported: 100rel, replaces, norefersub

Allow-Events: refer

Allow: INVITE, ACK, CANCEL, BYE, REFER, PRACK, INFO, UPDATE

Accept: application/sdp

User-Agent: Bizfon-PBX/3.2.0.3144

Content-Length: 0

 

[9] 2009/03/16 12:15:24: Using outbound proxy sip:209.190.198.110:59342;transport=udp because of flow-label

[9] 2009/03/16 12:15:24: Resolve 385713: url sip:209.190.198.110:59342;transport=udp

[9] 2009/03/16 12:15:24: Resolve 385713: a udp 209.190.198.110 59342

[9] 2009/03/16 12:15:24: Resolve 385713: udp 209.190.198.110 59342

[9] 2009/03/16 12:15:25: SIP Rx udp:209.190.198.110:59342:

ACK sip:4797@demo.bizfon.com:5060 SIP/2.0

Via: SIP/2.0/UDP 10.0.0.76;branch=z9hG4bKe61636a1759E6B62

From: "Demo 4796" <sip:4796@demo.bizfon.com>;tag=CAE127CF-406D3BBE

To: <sip:4797@demo.bizfon.com;user=phone>;tag=f35dc805b0

CSeq: 2 ACK

Call-ID: 3cd348eb-71cc9b3d-9137a54c@10.0.0.76

Contact: <sip:4796@10.0.0.76>

Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER

User-Agent: PolycomSoundPointIP-SPIP_501-UA/2.2.2.0084

Authorization: Digest username="4796", realm="demo.bizfon.com", nonce="4820c463cc377d4937e0ef2956a6cff2", uri="sip:4797@demo.bizfon.com:5060;user=phone", response="31a5144e9bca2dd69e3556d64e4831f0", algorithm=MD5

Max-Forwards: 70

Content-Length: 0

 

[7] 2009/03/16 12:15:25: Other Ports: 1

[7] 2009/03/16 12:15:25: Call Port: fdb902a7@pbx#64758

[9] 2009/03/16 12:15:25: SIP Rx udp:209.190.198.110:3022:

SIP/2.0 100 Trying

Via: SIP/2.0/UDP 155.212.72.124:5060;branch=z9hG4bK-d9ca6c8ebf13571188394ea99520b202;rport

From: "Demo 4796" <sip:4796@demo.bizfon.com>;tag=64758

To: "Demo 4797" <sip:4797@demo.bizfon.com>;tag=EC675947-418DD4FA

CSeq: 15263 INVITE

Call-ID: fdb902a7@pbx

Contact: <sip:4797@10.0.0.78>

User-Agent: PolycomSoundPointIP-SPIP_501-UA/2.2.2.0084

Content-Length: 0

 

[9] 2009/03/16 12:15:25: SIP Rx udp:209.190.198.110:59342:

ACK sip:4797@demo.bizfon.com:5060;user=phone SIP/2.0

Via: SIP/2.0/UDP 10.0.0.76;branch=z9hG4bKe61636a1759E6B62

From: "Demo 4796" <sip:4796@demo.bizfon.com>;tag=CAE127CF-406D3BBE

To: <sip:4797@demo.bizfon.com;user=phone>;tag=f35dc805b0

CSeq: 2 ACK

Call-ID: 3cd348eb-71cc9b3d-9137a54c@10.0.0.76

Contact: <sip:4796@10.0.0.76>

Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER

User-Agent: PolycomSoundPointIP-SPIP_501-UA/2.2.2.0084

Authorization: Digest username="4796", realm="demo.bizfon.com", nonce="4820c463cc377d4937e0ef2956a6cff2", uri="sip:4797@demo.bizfon.com:5060;user=phone", response="7a9958a0b0706fe76428a1d18119b39c", algorithm=MD5

Max-Forwards: 70

Content-Length: 0

 

[9] 2009/03/16 12:15:25: Message repetition, packet dropped

[9] 2009/03/16 12:15:25: SIP Rx udp:209.190.198.110:3022:

SIP/2.0 200 OK

Via: SIP/2.0/UDP 155.212.72.124:5060;branch=z9hG4bK-d9ca6c8ebf13571188394ea99520b202;rport

From: "Demo 4796" <sip:4796@demo.bizfon.com>;tag=64758

To: "Demo 4797" <sip:4797@demo.bizfon.com>

CSeq: 15263 CANCEL

Call-ID: fdb902a7@pbx

Contact: <sip:4797@10.0.0.78>

User-Agent: PolycomSoundPointIP-SPIP_501-UA/2.2.2.0084

Content-Length: 0

 

[7] 2009/03/16 12:15:25: Call fdb902a7@pbx#64758: Clear last request

[9] 2009/03/16 12:15:25: SIP Rx udp:209.190.198.110:3022:

SIP/2.0 487 Request Cancelled

Via: SIP/2.0/UDP 155.212.72.124:5060;branch=z9hG4bK-d9ca6c8ebf13571188394ea99520b202;rport

From: "Demo 4796" <sip:4796@demo.bizfon.com>;tag=64758

To: "Demo 4797" <sip:4797@demo.bizfon.com>;tag=EC675947-418DD4FA

CSeq: 15263 INVITE

Call-ID: fdb902a7@pbx

Contact: <sip:4797@10.0.0.78>

User-Agent: PolycomSoundPointIP-SPIP_501-UA/2.2.2.0084

Content-Length: 0

 

[7] 2009/03/16 12:15:25: Call fdb902a7@pbx#64758: Clear last INVITE

[9] 2009/03/16 12:15:25: Resolve 385714: url sip:209.190.198.110:3022;transport=udp

[9] 2009/03/16 12:15:25: Resolve 385714: a udp 209.190.198.110 3022

[9] 2009/03/16 12:15:25: Resolve 385714: udp 209.190.198.110 3022

[9] 2009/03/16 12:15:25: SIP Tx udp:209.190.198.110:3022:

ACK sip:4797@10.0.0.78 SIP/2.0

Via: SIP/2.0/UDP 155.212.72.124:5060;branch=z9hG4bK-d9ca6c8ebf13571188394ea99520b202;rport

From: "Demo 4796" <sip:4796@demo.bizfon.com>;tag=64758

To: "Demo 4797" <sip:4797@demo.bizfon.com>;tag=EC675947-418DD4FA

Call-ID: fdb902a7@pbx

CSeq: 15263 ACK

Max-Forwards: 70

Contact: <sip:4797@155.212.72.124:5060;transport=udp>

Content-Length: 0

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