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NTP not working


Parks
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We have a hosted environment and 1 company's time is totally off and all phones don't have the same time. No phone shows a date either. All other companies work fine and even another branch on this company is working as normal. I can have them ping both pool.ntp.org and north-america.pool.ntp.org and get replies with no errors. Has anyone else seen anything like this? Their times and dates where working weeks ago and nothing on our end has really changed. Thanks for any input.

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We have a hosted environment and 1 company's time is totally off and all phones don't have the same time. No phone shows a date either. All other companies work fine and even another branch on this company is working as normal. I can have them ping both pool.ntp.org and north-america.pool.ntp.org and get replies with no errors. Has anyone else seen anything like this? Their times and dates where working weeks ago and nothing on our end has really changed. Thanks for any input.

 

Does their DHCP server provison a NTP server? Many phones will take that server over the privisioned server. If you can look into the log of the phone maybe you can see what NTP server the phone uses.

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Does their DHCP server provison a NTP server? Many phones will take that server over the privisioned server. If you can look into the log of the phone maybe you can see what NTP server the phone uses.

 

If that was happening all the phones would at least have the same time but they don't. I will check a few phone just in case I'm wrong. Thanks

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