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Call Transfer


Bill H
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CS-410 3.2.0.3143 (Linux)

 

When and incomming call is transfered to a cell phone the caller hears an announcement "This number could not be found" after a minute or so.

 

Followed by "Please enter the destination number followed by the pound key".

 

 

The Xfer procedure is:

 

Answer incomming call

Press Xfer

Dial cellphone number

Speak to person on cellphone

Hang up

 

The caller is then transfered OK and they cal talk to the cellphone until the announcement comes on and the cellphone is disconnected.

 

Is there a different procedure for this type of transfer???

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CS-410 3.2.0.3143 (Linux)

 

When and incomming call is transfered to a cell phone the caller hears an announcement "This number could not be found" after a minute or so.

 

Followed by "Please enter the destination number followed by the pound key".

 

 

The Xfer procedure is:

 

Answer incomming call

Press Xfer

Dial cellphone number

Speak to person on cellphone

Hang up

 

The caller is then transfered OK and they cal talk to the cellphone until the announcement comes on and the cellphone is disconnected.

 

Is there a different procedure for this type of transfer???

 

No, the prodecure is okay.

 

That sounds like trouble with the connectivity of the call. Probably the PBX believes that the call is not connected yet (you can actually talk also on unconnected calls). Do you see a 200 Ok coming in from the cell phone call?

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No, the prodecure is okay.

 

That sounds like trouble with the connectivity of the call. Probably the PBX believes that the call is not connected yet (you can actually talk also on unconnected calls). Do you see a 200 Ok coming in from the cell phone call?

 

This is using the internal PSTN gateway of the CS-410.

 

Should there be any SIP Messaging going on here between the gateway and the CS-410???

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