Ganesh Posted July 24, 2007 Report Share Posted July 24, 2007 We have a VoIP gateway that does not support auto answer (the agent must answer the call without the phone ringing). Is it possible to get the auto answer feature on pbxnsip such that the gateway is registered with it and any incoming calls are directed to the pbxnsip which enables the auto answer and the sends the calls to the gateway and the agents start the conversation? I think some devices are available that can setup a permanent call between an agent (on the telephony side) and a SIP queuing device. The agent will then just receive the call rather than having to answer, the SIP device will normally make this work using a series of SIP REFER messages to transfer the agent between the holding pool and a real call. Most call centre applications work like this. Can you tell me if this can be acheived by using pbxnsip? Regards Ganesh Neelakantan Quote Link to comment Share on other sites More sharing options...
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