Calls not Showing In Call Log

[Friedom-Tech]

HI;

 

when i make a regular call from a registered phone and am trying to call 9787462777 but i mistakenly enter 978746277 and miss a number or add a number then it will show up in the call log even though the call does not go through.

However, when i call in from my cell using the calling card account and i make the same mistake, it will not show up the number unless the call actually goes through so if i make an outbound call using the calling card and it doesnt go through i will not be able to see a record of that call in the call log.

 

this is an important logging point for my client who is using this system as a calling card platform and needs to see if there are dtmf issues when users call CS to complain that calls dont go through.

 

please advise asap

 

thank you;

[Vodia PBX]

when i make a regular call from a registered phone and am trying to call 9787462777 but i mistakenly enter 978746277 and miss a number or add a number then it will show up in the call log even though the call does not go through.

However, when i call in from my cell using the calling card account and i make the same mistake, it will not show up the number unless the call actually goes through so if i make an outbound call using the calling card and it doesnt go through i will not be able to see a record of that call in the call log.

 

this is an important logging point for my client who is using this system as a calling card platform and needs to see if there are dtmf issues when users call CS to complain that calls dont go through.

 

Once the call is initiated the PBX will think that it was the extension who initiated the call. If not, it will think this was just a call to the calling card account. This is a little confusing, yes...

 

In the next major version we will split the CDR into trunk CDR and account CDR. The trunk CDR is about what who has to pay to the carrier; the account CDR is about what user made what call and how long a call was on hold and so on. I believe we will not be able to address all questions with one CDR type only.

[Friedom-Tech]

Once the call is initiated the PBX will think that it was the extension who initiated the call. If not, it will think this was just a call to the calling card account. This is a little confusing, yes...

 

In the next major version we will split the CDR into trunk CDR and account CDR. The trunk CDR is about what who has to pay to the carrier; the account CDR is about what user made what call and how long a call was on hold and so on. I believe we will not be able to address all questions with one CDR type only.

 

any timeframe (even approxiamate will do)?