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Unusual Hunt Group Trouble


Bill H
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Setup:CS-410 Black Box 3.3.1.3177 (Linux) Factory Defaulted

 

BLF Buttons set for Extensions 40 41 42 on all phones

 

Trouble:

 

When I have a PSTN call come into a Hunt Group, only the BLF LED for the lowest extension number (40) in the Hunt Group will flash on the phones.

Thats not a real problem.

 

If the lowest extension number in the Hunt Group (40) answeres the call ITS LED will light steady on all phones.

This is what I expected.

 

If ANY OTHER extension answers the call coming in through a Hunt Group, then that extensions LED will not light on any extension.

This is a problem.

 

I looked at the logging and there is no Notify sent out when any other extension answers the call coming in through a Hunt Group.

 

I tried using an Auto Attendant and it works OK

I tried it with an IVR and it works OK

I tried it with and ACD and it works OK.

 

It seems to be only when I use a Hunt Group.

 

Any solution short of an update????

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  • 3 weeks later...
Setup:CS-410 Black Box 3.3.1.3177 (Linux) Factory Defaulted

 

Jumped right off of that build for the IP address change issues. Installed 3 CS410's in last two weeks on the following build.

We have shared lines on Snom phones all working as expected.

 

Version: 3.4.0.3194 (Linux)

License Status: pbxnsip CS410

License Duration: Permanent

Additional license information: Extensions: 3/10 Accounts: 17/20

Working Directory: /pbx

MAC Addresses: 0019156BF918 0019156BF919

Calls: 326/4 (CDR: 399) 0/0 Calls

SIP packet statistics: Tx: 56132 Rx: 56358

Emails: Successful sent: 71 Unsuccessful attempts: 1

Available file system space: 69%

Uptime: 2009/6/19 17:28:44 (uptime: 8 days 00:21:57) (6010 6513088-0) WAV cache: 1

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