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Removing 2nd Line has stopped call transfer


Mattb
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We were using call waiting so have the 2nd line enabled, we want to remove the call waiting so have taken off the 2nd line off and now it has stoped us being able to transfer calls between extensions. Can someone please advise how you remove the 2nd line just incase we have done it wrong.

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We were using call waiting so have the 2nd line enabled, we want to remove the call waiting so have taken off the 2nd line off and now it has stoped us being able to transfer calls between extensions. Can someone please advise how you remove the 2nd line just incase we have done it wrong.

 

Well, if you want to perform an attended transfer you need the 2nd line. One call on hold (which counts!) and the other one for the consulting call.

 

Why do you want to turn call waiting off?

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Well, if you want to perform an attended transfer you need the 2nd line. One call on hold (which counts!) and the other one for the consulting call.

 

Why do you want to turn call waiting off?

 

Thanks for your reply, we want to turn it off because the receptionist sits on a different floor and does not know if the members of staff are on the phone as the 2nd line rings when she is trying to put people through. They have not and will not invest in a proper reception console. What they want is for the call to go straight to voicemail if the line is busy.

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Thanks for your reply, we want to turn it off because the receptionist sits on a different floor and does not know if the members of staff are on the phone as the 2nd line rings when she is trying to put people through. They have not and will not invest in a proper reception console. What they want is for the call to go straight to voicemail if the line is busy.

 

Well, you can use a agent group with only the receptionist as agent to queue callers up. That could help solving the problem.

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