chemicalx Posted June 9, 2009 Report Share Posted June 9, 2009 What's the best way to get support from PBXNSIP? I tried email and the forums, I got no replies. Anyway, I am using v3.3.1.3177 Call Center Edition. I need to determine whether the calls reached the call-center agents (and how long were they engaged in that call) or whether the call has been abandoned by the caller. Call scenario is: PSTN >> SIP Gateway >> IVR >> Agent Group >> Agents We have just upgraded to V3 and are starting to use it with the MySQL connectivity. I have enabled all the '$' options on the cdr except the cmc. If you analyze the table by simulating calls reaching and engaging the agents and calls being abandoned by the caller, I see no difference on the data it writes on the table. In the table, there are the fields talk_duration, duration, extn_duration. They give me the same data, identical numbers for inbound and outbound calls, and whether the agents receive the calls or whether caller hangs-up before talking to the agents. Mel Guevarra Quote Link to comment Share on other sites More sharing options...
pbx support Posted June 9, 2009 Report Share Posted June 9, 2009 There is some data in the agent group itself, probably not been added to the CDR. Here are those - Hangup while ringing Hangup while waiting Ringing redirect Waiting redirect Key exit You can probably get daily emails on these stats using "Send daily CDR report to:" field on the agent group, until these fields are added to the CDR. What's the best way to get support from PBXNSIP? I tried email and the forums, I got no replies. Anyway, I am using v3.3.1.3177 Call Center Edition. I need to determine whether the calls reached the call-center agents (and how long were they engaged in that call) or whether the call has been abandoned by the caller. Call scenario is: PSTN >> SIP Gateway >> IVR >> Agent Group >> Agents We have just upgraded to V3 and are starting to use it with the MySQL connectivity. I have enabled all the '$' options on the cdr except the cmc. If you analyze the table by simulating calls reaching and engaging the agents and calls being abandoned by the caller, I see no difference on the data it writes on the table. In the table, there are the fields talk_duration, duration, extn_duration. They give me the same data, identical numbers for inbound and outbound calls, and whether the agents receive the calls or whether caller hangs-up before talking to the agents. Mel Guevarra Quote Link to comment Share on other sites More sharing options...
chemicalx Posted June 15, 2009 Author Report Share Posted June 15, 2009 will check this out. thanks Quote Link to comment Share on other sites More sharing options...
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