Jump to content

Group extension is always fast busy

Mike Wayne

Recommended Posts

I've created a fairly simple setup and it's almost working correctly but I'm having one problem that I can't seem to get around. I've got a couple of extensions that function as group mailboxes, not attached to any devices. They both work fine when transversing the call tree and I can log into both of them when calling in from an outside line but one of them always gives a busy signal immediately when called from a phone that is inside the PBX. I've tried to delete and recreate it as well as giving it a new extension number with no success. Both extensions have (different) passwords and PINs and seem to be configured the same but the one continues to never work.


What am I missing?

Link to comment
Share on other sites

More info.

5522 works fine with "Allow Access for Extensions" blank.

5511 always fails with a busy signal. Placing extensions in "Allow Access for Extensions" makes no difference.

There are no extensions that begin with 8 and 8 is the "Mailbox Direct Dial Prefix".

8551 gives a fast busy, never permitting me to even enter the fourth digit of the extension number.

To reiterate, both work fine when calling from outside.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...