Mike Wayne Posted August 28, 2007 Report Share Posted August 28, 2007 I've created a fairly simple setup and it's almost working correctly but I'm having one problem that I can't seem to get around. I've got a couple of extensions that function as group mailboxes, not attached to any devices. They both work fine when transversing the call tree and I can log into both of them when calling in from an outside line but one of them always gives a busy signal immediately when called from a phone that is inside the PBX. I've tried to delete and recreate it as well as giving it a new extension number with no success. Both extensions have (different) passwords and PINs and seem to be configured the same but the one continues to never work. What am I missing? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted August 28, 2007 Report Share Posted August 28, 2007 Did you set the "Allow Access for Extensions" (http://wiki.pbxnsip.com/index.php/Extension#Mailbox) to something like "123 124 125"? Also, try calling something like 8234 (234 is the shared mailbox). *97 will not work as it dials only the own mailbox. Quote Link to comment Share on other sites More sharing options...
Mike Wayne Posted August 28, 2007 Author Report Share Posted August 28, 2007 More info. 5522 works fine with "Allow Access for Extensions" blank. 5511 always fails with a busy signal. Placing extensions in "Allow Access for Extensions" makes no difference. There are no extensions that begin with 8 and 8 is the "Mailbox Direct Dial Prefix". 8551 gives a fast busy, never permitting me to even enter the fourth digit of the extension number. To reiterate, both work fine when calling from outside. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted August 28, 2007 Report Share Posted August 28, 2007 8551 gives a fast busy, never permitting me to even enter the fourth digit of the extension number. That sounds like the phone sends out the "855" as the destination number. Maybe a problem with the dial plan on the phone??? Quote Link to comment Share on other sites More sharing options...
Mike Wayne Posted August 29, 2007 Author Report Share Posted August 29, 2007 Doh! That was it, thanx. Quote Link to comment Share on other sites More sharing options...
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