Friedom-Tech Posted August 9, 2009 Report Share Posted August 9, 2009 The Setup is Pbxnsip latest version and Polycom phones using the latest firmware. 1) TRANSFERRING CALLS INTERNALLY When a user wants to transfer blind to his boss he can only do so by hitting transfer and then entering extension and hitting blind, in this case the boss will see the actual number of the person calling but the employee will not be able to tell him who is on the phone. I have feedback from a number of clients that find this frustrating because although they want their secretary to screen the calls, if the emplyee does NOT hit blind (because she wants to check with boss first if he wants to talk to the caller) then once she transfers all he sees are a bunch of calls from her so when he is handling multiple calls he has no idea which is which, this may be a polycom limitation but any way to get around this now or maybe in 4.0? 2) CALL BACK WHEN USER IS ON PHONE Right now when a caller makes and internal call he/she have no way of knowing if the person is on a call/away from their desk, even if you offer camp on then it will still ring until the camp on message picks up. MOST of my clients have requested the option to have a message popup on their screen or for the camp on message to be immediately relayed to them if another user is on a call and be given the option to continue calling the person or to wait for call back/leave a message. 3) USING THE CALL BACK FEATURE I would also like to clarify, how the call back feature works...if the user is away from their desk and the system offers the call back option...when exactly will it call the caller back? please advise on these issues asap. Quote Link to comment Share on other sites More sharing options...
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