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Transferring to VM on trunked System


Friedom-Tech
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Hi;

 

i have a setup as follows:

 

two pbx's trunked together.

 

the current dial plan states that any calls to 3xx should go through to the NJ system (over the trunk between the systems). however if they want to transfer a call to voicemail of someone on the NJ system they cannot do that...i have tried putting in the DP that any calls to 83xx should go to NJ system but that doesn't work either. it gives a fast busy signal and logfile shows 404 Not found.

 

any suggestions would be most appreciated.

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the current dial plan states that any calls to 3xx should go through to the NJ system (over the trunk between the systems). however if they want to transfer a call to voicemail of someone on the NJ system they cannot do that...i have tried putting in the DP that any calls to 83xx should go to NJ system but that doesn't work either. it gives a fast busy signal and logfile shows 404 Not found.

 

This can only work if the destination system believes that the call comes from an extension. So what you can try:

 

  • Set up a new trunk on the source system which is outbound only and that uses the credentials of an extension on the destination system. Having the trunk outbound only makes sure we are not screwing anything up on inbound traffic on the PBX. Choose a reasonably long extension name like "2127654321" so that the chance of mixing that number up is pretty low.
  • Create that extension with the same password on the destination system.
  • Assign 8xxx as the pattern in the source system dial plan and use that new trunk.
  • Give it a shot!

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This can only work if the destination system believes that the call comes from an extension. So what you can try:

 

  • Set up a new trunk on the source system which is outbound only and that uses the credentials of an extension on the destination system. Having the trunk outbound only makes sure we are not screwing anything up on inbound traffic on the PBX. Choose a reasonably long extension name like "2127654321" so that the chance of mixing that number up is pretty low.
  • Create that extension with the same password on the destination system.
  • Assign 8xxx as the pattern in the source system dial plan and use that new trunk.
  • Give it a shot!

 

this worked!! thanks!

 

the only thing we still need to figure out is a way to be able to teach the auto attendant to recognize extensions on another system.

 

in the same scenario where a client has two trunked pbx's but would like callers to call one number and be able to enter an extension number regardless if the number is on the NY system or the NJ system!

 

can this be done?

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the only thing we still need to figure out is a way to be able to teach the auto attendant to recognize extensions on another system.

 

in the same scenario where a client has two trunked pbx's but would like callers to call one number and be able to enter an extension number regardless if the number is on the NY system or the NJ system!

 

Well that is only possible with duplicating accounts and using static registrations that point to the other PBX. We (pbxnsip) love this approach because we sell twice as much licenses. :) If you have below 10 extensions I would use the direct destinations on the AA for this.

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  • 2 weeks later...
Well that is only possible with duplicating accounts and using static registrations that point to the other PBX. We (pbxnsip) love this approach because we sell twice as much licenses. :D If you have below 10 extensions I would use the direct destinations on the AA for this.

 

there is no other way to do this?

 

from the customers perspective this makes no sense...he feels like what is the point of VOIP if he cannot accomplish this???

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