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Live Reception / Outside Night Service


Mike Lambers
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Customer wants a live receptionist during the day, 8:30 - 5:30, then automatically switch to an outside service after hours. Right now we can make that happen, but the reception phone rings until it times out on no answer, then goes to the service. How can we make it so the incoming call goes directly to the outside service after 5:30 without ringing on the reception phone first.

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Customer wants a live receptionist during the day, 8:30 - 5:30, then automatically switch to an outside service after hours. Right now we can make that happen, but the reception phone rings until it times out on no answer, then goes to the service. How can we make it so the incoming call goes directly to the outside service after 5:30 without ringing on the reception phone first.

 

Have you checked out the service flags? https://pbxnsipsupport.com/index.php?_m=kno...kbarticleid=303

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