Jump to content

Unknown DID Call Treatment


jlr
 Share

Recommended Posts

Is there a way to have unknown calls at least go to a recording of some sort instead of a congestion message?

 

Example: On Avaya systems if I have an unknown call come in on a PRI I can have it either send a re-order or go to a system intercept/recording.

 

I'd like to be able to do the same thing on SIP trunks for numbers that may not necessarily be assigned but valid in a range of DID numbers. "You've reached a disconnected or out of service number at xxxx..........".

Link to comment
Share on other sites

Is there a way to have unknown calls at least go to a recording of some sort instead of a congestion message?

 

Example: On Avaya systems if I have an unknown call come in on a PRI I can have it either send a re-order or go to a system intercept/recording.

 

I'd like to be able to do the same thing on SIP trunks for numbers that may not necessarily be assigned but valid in a range of DID numbers. "You've reached a disconnected or out of service number at xxxx..........".

 

If the call is coming over the trunk, then you can make use of the "Send call to extension" field with a regular expression to send the call to a IVR node. The IVR node can playback the message that you want if the DID is not found in the system.

 

Ex: ([0-9]*)!\1!t!500. This will send the call to 500 (let's say it is the IVR node), if the DID does not match. You can play with the regular expression to do some extra checking.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...