Unknown DID Call Treatment

[jlr]

Is there a way to have unknown calls at least go to a recording of some sort instead of a congestion message?

 

Example: On Avaya systems if I have an unknown call come in on a PRI I can have it either send a re-order or go to a system intercept/recording.

 

I'd like to be able to do the same thing on SIP trunks for numbers that may not necessarily be assigned but valid in a range of DID numbers. "You've reached a disconnected or out of service number at xxxx..........".

[pbx support]

Is there a way to have unknown calls at least go to a recording of some sort instead of a congestion message?

 

Example: On Avaya systems if I have an unknown call come in on a PRI I can have it either send a re-order or go to a system intercept/recording.

 

I'd like to be able to do the same thing on SIP trunks for numbers that may not necessarily be assigned but valid in a range of DID numbers. "You've reached a disconnected or out of service number at xxxx..........".

 

If the call is coming over the trunk, then you can make use of the "Send call to extension" field with a regular expression to send the call to a IVR node. The IVR node can playback the message that you want if the DID is not found in the system.

 

Ex: ([0-9]*)!\1!t!500. This will send the call to 500 (let's say it is the IVR node), if the DID does not match. You can play with the regular expression to do some extra checking.

[pbxuser911]

how about in a multi domain solution?

it would be nice to set up that if the incoming DID is not added to an account on a domain, then it should play the you’ve reach a number that’s not in service at xxx. please check the number and dial again, thank you, this is a recording.