mariotelephone Posted November 11, 2009 Report Posted November 11, 2009 Customer reports that when someone transfers a call, he sees the transferring extension ID. When the transfer is completed, the screen is not switching to the caller's info. Quote
pbxuser911 Posted November 12, 2009 Report Posted November 12, 2009 What type of phone is this happening with? we use Blind Transfer with Linksys, Cisco, Polycom's and they all work well Quote
mariotelephone Posted November 12, 2009 Author Report Posted November 12, 2009 What type of phone is this happening with?we use Blind Transfer with Linksys, Cisco, Polycom's and they all work well Hey Thanks for the reply. I am using Cisco 7960s. I do have other issues with the phones as well. If you have expertize with these...help would be appreciated. I am able to download ring tones and can even play and choose them on the phone screen, but when I call the extension, I get the default ring... I would love to have a quick chat if you are willing to call me at your convenience. I have a day at the site tomorrow and I must take care of all the loose ends...thanks Mario (949) 813-2122 Quote
pbxuser911 Posted November 12, 2009 Report Posted November 12, 2009 I Am by far not the expert here, but was wondering what phones your having the issue with i have a 7960 here, and Blind Transferring works very well ( i can see WHO is being transferred to me) Polycom calling another Polycom then being Blind Transferred to a 7960 Quote
mariotelephone Posted November 18, 2009 Author Report Posted November 18, 2009 I figured out that if they use the native soft key on the phone screen, the caller id is not passed. If I press HOLD and then *77 etc...that does work successfully. The client is going to shoot me if that is what they have to do. It would be less painful if they could do a supervised transfer but the call is sent right away, so no chance of consultation with the target extension.....any ideas? Quote
pbxuser911 Posted November 18, 2009 Report Posted November 18, 2009 do they have a blind transfer soft key? if not maybe the config file your using doesn't have that in there we use it and it works great. Quote
jlumby Posted November 18, 2009 Report Posted November 18, 2009 I agree, blind transfer is not always acceptable, and an attended transfer does not update caller ID. What happens if the PBX were to send a re-invite to the phone after an attended transfer was completed? Would the caller ID update? Would it be a compatibility issue for some phones? Quote
pbxuser911 Posted November 19, 2009 Report Posted November 19, 2009 jlumby, my 7960 phone does have a blind transfer button how come he doesnt? Quote
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