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Phones fail to register


Miguel Costa
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I had a Windows 2003 server provisioned by a hosting provider (Rackforce).

 

The newest version of pbxnsip installed - and the interface is working fine. I currently manage a similar installation internally - but moving to a hosted scenario.

Anyways long story short, the phones can't register. Turned off the firewall, I can access the admin page and such - but the phones for some reason fail to register. Any ideas?

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Can you see the REGISTER packets in the log of the PBX (turn SIP logging and and enable REGISTER messages; set log level to 7). If yes than the Firewall sends the packets to the PBX, step #1 is okay.

 

Then maybe check the Windows firewall for it's policy about letting the PBX access the network. Maybe it blocks outgoing UDP traffic. If you have a phone that has a logging feature for the SIP traffic, you can see if the 200 Ok to the REGISTER actually makes it to the phone.

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